Services Engineer

Services Engineer

Description -

The Factory Services Image Services Engineer is responsible for the design, development, validation, deployment, and lifecycle management of customized operating system images and software solutions used in factory production environments. This role works closely with customers, Project Managers, Manufacturing Operations, Factory Teams, and Engineering organizations to ensure successful delivery of image-related services while maintaining quality, compliance, and operational excellence.

Key Responsibilities

Image Engineering & Deployment

Design and create customized Windows operating system images based on customer requirements.

Configure and validate drivers, applications, security settings, and operating system updates.

Support image deployment methodologies including image load and application load services.

Manage image version control and release processes for factory production environments.

Ensure image compatibility across multiple hardware platforms.

Factory Services Support

Release validated images to manufacturing sites.

Support image reception, image transfers, and production readiness activities.

Collaborate with factory teams to resolve image-related production issues.

Provide technical guidance during pilot, NPI, and high-volume manufacturing builds.

Validation & Quality Assurance

Perform image testing and validation against customer requirements.

Verify BIOS settings, drivers, applications, and configuration compliance.

Conduct root cause analysis for image failures and production defects.

Maintain service quality metrics and continuous improvement initiatives.

Automation & Tools

Support automation efforts that improve image creation, testing, and release processes.

Maintain technical documentation and operational procedures.

Identify opportunities to reduce manual effort through automation.

Customer & Project Management Support

Review customer requirements and provide technical recommendations.

Work with Project Managers to ensure successful service delivery.

Participate in customer meetings, technical reviews, and solution design discussions.

Support service implementation throughout the project lifecycle.

Operational Excellence

Ensure compliance with security, quality, and ISO requirements.

Maintain service documentation, SOPs, and knowledge repositories.

Support engineering escalations and production-critical incidents.

Drive process improvements and standardization initiatives.

Required Qualifications

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.

Experience with:

Windows deployment technologies (WIM, MDT, SCCM/MECM, Autopilot)

BIOS configuration and firmware management

Driver integration and operating system servicing

PowerShell scripting and automation

Manufacturing or enterprise deployment environments

Strong troubleshooting and analytical skills.

Excellent communication and project coordination abilities.

Preferred Qualifications

Experience with factory manufacturing environments.

Experience with image lifecycle management and image version control.

Familiarity with virtualization technologies and provisioning systems.

Understanding of configuration services, asset management, and production workflows

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The following posting is a pipeline requisition, meant to accumulate candidates for this role. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

No

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.