Associate Manager II Customer Quality

Job Description

Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

Job Purpose:

Main contact for quality-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives.

Key Job Responsibilities:

Act as the primary interface with the customer's quality team.

Review in daily basis customer portals (If applicable).

Address customer concerns and complaints.

Provide technical support and guidance to customers.

Attend customer audits and participate in customer meetings.

Establish and maintain strong relationships with key customer contacts.

Know and apply the corporate and local procedures of the Quality System as applicable.

Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements.

Ensure customer protection and updating of the daily report in the event of quality failures

Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.

Monitor scorecard or equivalent Warranty.

Critical experiences required to be ready for this job:

Dealing with customers

Problem solving (5Why’s, 8D, Fishbone, 5D)

Quality tools (Control Plan, PFMEA, MSA, SPC)

Automotive Industry experience

Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.

Job Snapshot

Updated Date

23-Jul-2026

Job ID

J11142

Job Discipline

Customer Quality

Location

Planta Chihuahua, Chihuahua, Chihuahua, Mexico

Experience

5 - 10 Years

Employee Type

Full Time Employees

Employee Subtype

Regular