Senior Executive - Ocean (Export)

C.H. Robinson is seeking a proactive and customer focused professional to join our team as Senior Executive - Ocean (Export).

In this role, you will manage the end-to-end shipment lifecycle for assigned accounts, ensuring customer requirements are met with accuracy and timeliness. You will oversee shipment execution, maintain daily communication, and manage reporting and email correspondence. In this role, you will take ownership of account success by delivering exceptional service and driving operational excellence.

Responsibilities:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

Build great relationships with customers, responding timely and following up on issue resolution

Provide reporting and documentation support to internal and external customers.

Participate in customer business reviews.

Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Other Activities:

Ensure customer SOPs are maintained and adhered to

Work according to CHR, local and global laws, regulations and procedures

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Bachelor’s degree from an accredited college or university

Minimum 1 year of Global Forwarding experience, preferably in Ocean Exports

Advanced proficiency in Microsoft Office Suite of programs

Fluent in English (written and verbal)

Preferred Qualifications:

Knowledge or coursework in Supply Chain, Logistics, or International Business

Basic understanding of Quality Management (ISO 9001)

Excellent communication, prioritization, and multi-tasking skills

Excellent customer service skills and follow up to be utilized with customers and the network

Proven track record of dealing with customers and being client focused

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven office environment

Ability to influence the lifecycle shipping process

Fluent in the local language

Values a diverse and inclusive work environment

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Group Mediclaim Policy (GMC)

Group Personal Accident (GPA) policy

Covid-19 related coverage and reimbursement

Employee State Insurance Corporation (ESIC)

Group Term Life (GTL) Insurance Plan for employees

Employee Stock Purchase Plan (ESPP)

Investment Declaration & Flexi Benefit Plan

Variable Pay based on position

Flexible work arrangements

Paid Privilege, Casual and Sick Leaves

Paid Maternity & Paternity Leaves

Paid Compassionate Leaves

Paid Public Holidays

Paid time off to vote

Reward & Recognition Program

Wedding Allowance

Special Mobility Assistance

Employee Wellness Initiatives

Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity