Manager - Service Delivery
About the role
Job Description:
Experienced Service Engineer specializing in IBMS and Security Systems, responsible for end-to-end service delivery including troubleshooting, preventive maintenance, and project execution. Expertise in managing BMS, Power SCADA, PLC, Niagara platforms, and integrated security systems to ensure system reliability and uptime. Adept at handling customer complaints within SLA, building strong client relationships, and supporting revenue growth through AMC and retrofit opportunities. Proven ability to coordinate with cross-functional teams, optimize service operations, and deliver high levels of customer satisfaction.
Roles & Responsibilities
Technical Expertise
Hands-on experience in troubleshooting and maintaining:
Building Management Systems (BMS)
Power SCADA
PLC & Niagara platforms
Integrated Building Management Systems (IBMS)
Security systems including Access Control (ACS), CCTV, Fire Alarm System (FAS), Public Address (PA), VESDA, and Water Leak Detection (WLD)
Preference for candidates with experience in Data Center (DC) projects / service delivery
Complaint & Incident Management
Manage and resolve customer complaints within defined Service Level Agreements (SLAs)
Perform troubleshooting for IBMS, BMS, and security systems
Ensure timely coordination and follow-ups with internal and external stakeholders
Maintain accurate records, logs, and service reports
Preventive Maintenance Planning
Plan and execute preventive maintenance (PM) schedules
Coordinate closely with customers to minimize system downtime and breakdowns
Ensure adherence to maintenance standards and documentation
Customer Relationship Management
Engage with customers regularly to understand operational needs
Address issues proactively within SLA timelines
Act as a trusted technical advisor, ensuring high levels of customer satisfaction and retention
Project Execution & Commercial Control
Monitor and coordinate with clients and vendors for smooth execution of service projects
Ensure timely delivery while maintaining quality and compliance
Maintain project documentation for revenue tracking and billing
Manage cash flow and receivables, ensuring healthy DSO (Days Sales Outstanding)
Business Development Support
Identify opportunities for:
Third-party AMC (Annual Maintenance Contract) sales
Retrofit and upgrade projects
Provide technical support for lead generation and pre-sales activities
Preferred Competencies
Strong problem-solving and analytical skills
Effective stakeholder management and communication
Customer-centric approach with commercial awareness
Ability to work independently and manage multiple priorities
(External) English Qualifications:
Diploma in Engineering with 8+ years of relevant experience,
OR
B.Tech in Electronics & Communication (ECE) / Electrical & Electronics (EEE) with 6 - 8 years of relevant experience
Local Benefits (English):
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
Country-specific programs and initiatives may be available.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
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