National Client and Market Strategy Leader

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

This is an opportunity to work with one of Canada’s Best Workplaces to help shape and build our future business model, with an opportunity for firm-wide influence, operating at the centre of strategy and execution.

Reporting to the CEO for strategy development; with a dotted line to the COO to facilitate execution, and collaborating with National Service Line Leaders, this newly created role will be responsible for:

Market & Client Insight

Defining target client segments

Identifying high growth markets, industries, and client groups

Assessing evolving client needs and buying behaviours

Monitoring competitive offerings and recommending competitive strategies

Product and Service Portfolio Strategy

Evaluating the current portfolio of products and services

Identifying gaps and growth opportunities

Recommending and prioritizing investments in new offerings; ensuring that offerings align with client profile, demand and strategic priorities

Working with cross-functional teams to build and pilot new offerings

Designing service models, packages, products, and/or platforms

Determining what is standardized vs customizable

Influencing/contributing to decisions related to CRM, digital platforms, AI tools and client portals to support growth

Commercial Discipline & Viability

Modelling margin, scalability, and delivery requirements

Assessing investment needs across people, and technology

Establishing pricing aligned to value and outcomes - not just effort

Enabling Go to Market & Delivery

Teaming with the Head of Marketing to develop brand and marketing strategies; including route and channel strategies

Collaborating with National Service Line leaders to ensure an exceptional client experience

Working with L&D to build training and capability tools for Client Service Delivery teams

Identifying external organizations that can extend our reach and capabilities

Aligning with COO to define roles, workflows, enabling technology, quality standards and outcomes

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a National Client and Market Strategy Leader? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

Proven experience building and scaling products and/or services in complex environments

Strong commercial instincts and business case discipline

Demonstrated ability to move from strategy to execution with clarity

Credibility working with and across Partners, delivery teams, and enabling functions

Exceptional leadership skills to support our commitment to creating the best client and colleague experience in our industry

Bachelor’s Degree in Business or Marketing. Relevant educational credentials. CPA/MBA or equivalent would be an asset.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?

">

Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing careers@doane.gt.ca and we will work with you to meet your accommodation needs.