Account Management

About Us

Since 1958, Cole International has been delivering innovative logistics solutions that break down barriers and earn our clients’ trust, one shipment at a time. We specialize in customs brokerage, freight forwarding, and trade consulting, serving clients across Canada, the U.S., and globally. With a deep understanding of the logistics industry, our team delivers integrated, strategic solutions that simplify the complexities of international trade.

Why You'll Love This Role

As Account Management at Cole International, you will play a key role in strengthening relationships with our existing clients. By working closely with our valued clients, you’ll contribute to their success while growing your career in a dynamic industry. This role allows for creativity, relationship building, and the opportunity to work within a supportive team focused on proactive solutions.

What We Offer

Competitive compensation package

Opportunity for career development and professional growth

A company culture rooted in trust, collaboration, and proactive problem-solving

Travel opportunities to meet and connect with clients

A team that values a “family feel” within a global business

What You'll Do

Build and maintain relationships with existing Cole clients through regular contact, both in person and virtually

Identify new opportunities within the client base, collaborating closely with various departments

Solicit feedback from clients regarding service performance, resolve concerns, and ensure ongoing satisfaction

Manage client expectations, providing clear guidance on policies and procedures

Actively participate in RFPs, quoting, and responding to client proposals

Develop in-depth client profiles and manage the “Know Your Client” (KYC) initiative, ensuring that all relevant data is entered into Cole’s CRM

Introduce and promote new services and initiatives, such as customs clearance, freight forwarding, compliance programs, and electronic payment options

Organize and contribute to client appreciation events and educational seminars

Meet a modest annual revenue target by identifying and capitalizing on growth opportunities

Collaborate with internal teams to provide the best client experience

What You'll Bring

Completion of Grade 12, with post-secondary education as an asset

8+ years of continuous experience within the logistics industry

A background in operations for freight and/or customs brokerage

Strong problem-solving skills, with the ability to navigate complex client needs

Excellent communication and presentation skills

Strong organizational skills, with the ability to work independently

Proficiency with computer systems and CRM tools

Valid class 5 driver’s license

Bilingual proficiency (English/French) is required for this position.

Join Our Team