Fulfilment Operations Team Leader

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Calgary

Employment type

Full Time Permanent

Department

Logistics & Supply Chain

Deadline

2026-08-06

Candidate profile (title) What you'll need to have

Candidate profile (text) - Default language • University degree and 2 years of related experience, or minimum 5 years of related experience

Minimum 1 year of managerial experience

Please note: this an overnight position and schedule is 1:30am-12pm.

Key responsibilities (title) A day in your life with us

Key responsibilities (text) • Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness at all times at the lowest possible cost.

Take direct lead with identifying, recruiting, retaining and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.

Maintain a clean, organised and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment.

Secure effective, qualitative and efficient daily fulfilment operations within the assigned area of responsibility by contributing to goal setting, people, shift and equipment planning, create co-workers' quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyse existing workload to secure daily volume handling and meet seasonal needs.

Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

Team vision ( title) About this work area

Team vision (text) We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Local section (title) Why you will love us

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

Wellness days (in addition to your vacation days!)

Extended health, dental, and vision coverage (for you and your family)

RRSP with IKEA contribution matching options

Eligibility for our annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)

Parental leave

Bereavement leave

Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leader

The starting rate/ salary for this position ranges from 58960 CAD to 81070 CAD and will be based on relevant work experience.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values

Being your unique self, while respecting and including others

A passion for home furnishing

Performing & delivering while learning & developing

Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact HR.Canada@ingka.ikea.com

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.