Account Manager - LATAM

Hi! I’m Carla, based in Chile , and I’m the Manager of Account Management at WeTravel. We help travel businesses grow by empowering them to make the most of our platform and create exceptional experiences for their travelers.

If you’re passionate about helping businesses thrive, excited by the challenges of working in a fast-paced SaaS environment, and love the idea of contributing to a product that supports travel entrepreneurs - then we’d love to meet you.

As an Account Manager, you’ll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way. If you’re curious, proactive, and genuinely enjoy seeing others succeed, I’d love to hear from you.

How We Work

Our Account Management team sits at the heart of the customer journey. As an Account Manager, you’ll work closely with clients - ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and even Product to share customer feedback and shape the future of our offering.

Our clients range from solo operators to growing travel companies, so adaptability and communication are key. A big part of your day-to-day will include answering questions, resolving issues, and identifying opportunities to upsell and cross-sell additional features. If you love building trust and solving problems, this is a great fit.

Why You Should or Shouldn’t Apply

You should apply if you:

Are fluent in English and Spanish, both written and verbal (bonus points for other languages - list them on your resume!)

Have excellent communication skills - both written and verbal

Have strong interpersonal and customer service instincts

Enjoy helping businesses thrive through hands-on support and strategic advice

Have 2+ years of experience in B2B account management or customer success

Are a natural multitasker who can manage multiple clients and needs at once

Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment

Are willing to travel up to 10% for client visits

Bonus: Minor SaaS sales experience or experience with up-selling products

Bonus: Up-to-date understanding of the travel industry’s consumer behavior

Bonus: Knowledge of Hubspot CRM or other CRM platforms

You might not be the right fit if you:

Prefer minimal customer interaction or purely reactive support roles

Aren’t comfortable handling both support and upsell conversations

Lack experience working directly with clients in a B2B environment

Struggle to prioritize and manage multiple accounts independently

On a Weekly Basis You Will Find Yourself

Managing and nurturing relationships with new and existing clients

Proactively identifying opportunities to upsell or product usage

Serving as a key point of contact for client questions or concerns

Collaborating cross-functionally with Sales, Support, and Product teams

Gathering and sharing customer feedback to improve product and service delivery

Solving customer issues with a calm, proactive, and friendly approach

Driving long-term client satisfaction and engagement

Benefits

Full-time - Fixed Term Contract (as International Contractor).

Generous "Time to Recharge" policy - enjoy unlimited paid time off to rest, recharge, and show up as your best self.

Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.

Work remotely for a maximum of 4 weeks per calendar year. (Although this is a remote role, employees are hired into a designated country of employment. Our Work From Anywhere benefit provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location.)

Extensive paid family leave.

Three paid volunteer days per year - take time to give back to causes you care about, on us.

2-week cross-functional onboarding program.

Cutting-edge equipment and tools to set you up for success.

Join an international, travel-loving team with a passion for adventure and innovation.

Please Note

As a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USD.

For this role, we can only consider candidates who have the full legal right to work in a LATAM country (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time.

Equal Opportunities

Compensation Range: $32K