Business Operations Support

Role description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact - touching billions of lives in the process.

Business Operations Support

Job Description:

Roles and Responsibilities:

1. Attend to calls and emails from customers. Resolve customer queries/issues on call and over emails.

2. Raise the required orders in SAP based on set guidelines.

3. Provide accurate and qualitative information to customers on every call/email.

4. Clarify updates with supervisors to obtain complete understanding of the information requested.

5. Implement feedback given by supervisors.

6. Promote teamwork and project success.

Qualification: Preferably Graduate or Under-Graduate.

Experience: New College Graduate or 12 months of experience in Order Management or customer facing industry

Key Competencies: PC proficiency - Internet, Outlook, Word & Excel, Knowledge of Microsoft Windows, Excellent Customer Centricity, Oral & Written Communication, Good Typing Skills (30 WPM minimum), Quick Learning Ability, Logical Thinking Ability.

Mandatory Requirements: Candidate should be flexible and willing to work in shifts (24x7)

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

To support and promote the values of UST.

Comply with all Company policies and procedures

Skills

Business Operations, Customer Communication, Customer Support, Data Entry

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.