Senior Cloud Engineer

Role description

Job Summary

Seeking a Senior Dynamics 365 CRM Technical Consultant with 6 to 12 years of experience specializing in Customer ServiceContact Centre Field Service and Technical modules

Job Description

Design develop and customize Dynamics 365 Customer Engagement CE solutions focused on Customer Service Utilize technical skills to implement and support Dynamics 365 CE environments including plugins workflows and Web APIs Collaborate with crossfunctional teams to integrate Dynamics 365 CE with other business applications Support and enhance Dynamics 365 CE Customer ServiceContact Centre Field Service modules while leveraging knowledge of other standard modules as needed Maintain technical documentation and ensure adherence to best practices in solution architecture and development Participate in deployment activities across development test UAT and production environments Troubleshoot and resolve complex technical issues related to Dynamics 365 CE Continuously improve system performance and user experience through proactive monitoring and enhancements

Roles and Responsibilities

Lead technical design and implementation of Dynamics 365 CE Customer Service solutions aligned with business requirements Develop custom plugins workflows and Power Platform components Power Apps Power Automate to extend CRM capabilities Collaborate with functional consultants business stakeholders and project managers to translate requirements into technical designs Provide technical guidance and mentorship to junior developers and team members Ensure solution security performance and scalability by following best practices Manage integrations with other Dynamics 365 modules such as Marketing and Sales when applicable Coordinate deployments and support release management activities Maintain comprehensive technical documentation and runbooks Stay updated with latest Dynamics 365 CE features and industry trends to recommend improvements

Skills

Mandatory Skills : D365 CE - Customer Service, D365 CE - Field Service/FS Mobility, D365 CE-Technical, D365 PP-Power Apps Technical

Good to Have Skills : D365 CE - Marketing, D365 CE - Sales, D365 PP-Power Automate Technical, D365 PP-Power Platform Administration

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/