Business Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Business Analytics & Insights

Analyze large datasets to identify trends, opportunities, risks, and performance drivers

Develop meaningful business insights and recommendations to support leadership decisions

Monitor KPIs, operational metrics, and business outcomes through dashboards and reporting

Conduct ad hoc analyses to address business questions and support strategic initiatives

Stakeholder Management

Collaborate with business leaders, operational teams, finance, and functional partners to understand reporting and analytical requirements

Act as a trusted advisor by providing data-driven recommendations and business insights

Present findings to senior management and facilitate discussions on improvement opportunities

Performance Management

Track operational and financial performance against targets

Identify gaps and drive initiatives to improve productivity, quality, customer experience, and cost efficiency

Support governance reviews and periodic business performance discussions

Process Improvement

Identify opportunities for automation and reporting optimization

Leverage tools such as Excel, Power BI, SQL, and PowerPoint to improve efficiency

Standardize reporting processes and ensure data accuracy and consistency

Business Segment Liaison (BSL) Support

Support employee onboarding, offboarding, transfers, and resource moves by coordinating required technology, access, equipment, and operational readiness activities

Submit and track ServiceNow, AppStore, Secure, hardware, software, voice services, and related business requests accurately and within expected timelines

Partner with managers, IT, operations, facilities, and business stakeholders to ensure new hires and existing team members have the tools and access needed to perform their roles effectively

Manage asset coordination, including hardware ordering, equipment recovery, returns, and adherence to IT asset management and procurement policies

Monitor request status, escalate delays or risks, and communicate updates proactively to stakeholders to minimize productivity impact

Maintain BSL process documentation, dashboards, readiness trackers, SOPs, and job aids to support consistent execution and operational transparency

Stay current on BSL training, process changes, security guidelines, and enterprise support resources to ensure compliant and effective support delivery

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Experience with Power BI/Tableau and data visualization

Expertise in Excel (Pivot Tables, Power Query, Advanced Formulas)

Advanced Microsoft PowerPoint skills with executive-level storytelling capabilities

Proven solid analytical and problem-solving skills

Proven solid stakeholder management and communication skills

Proven ability to synthesize complex data into clear business insights

Proven excellent presentation and influencing skills

Preferred Qualifications:

Bachelor's degree in business, Engineering, Statistics, Economics, or related field

4+ years of experience in business consulting, or operations management

Experience working with senior leadership and cross-functional stakeholders

Key Competencies

Executive communication

Strategic thinking

Data-driven decision making

Business acumen

Stakeholder engagement

Attention to detail

Project management

Continuous improvement mindset

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.