Remote Guarding Technician

Remote Guarding Technician

JOB SUMMARY (Description): Directly responsible for remote support of video surveillance system deployments, system troubleshooting and technical support (not an inclusive list). Sets up, configures, tests, implements, supports and maintains new and existing Securitas surveillance systems and services. Tracks and prepares detailed specifications, diagrams, and documentation supporting these systems. Monitors the operation of surveillance systems and interfaces with vendors as needed. Interface with IT technical teams, integrators and field office personnel.

ESSENTIAL FUNCTIONS:

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

1. Support Securitas’ Solutions Support Team to include remote set up / configuration, troubleshooting and maintenance of security systems.

2. Maintain high level of programming knowledge in IP Video Surveillance Systems, Access Control systems and related technologies.

3. Learn all surveillance center backbone applications and obtain certifications to be able to interface with vendors, configure new systems, trouble-shoot issues and to provide applications support.

4. Execute Help Desk tickets in support of all requirements for the SOC and remote surveillance installations.

5. Provide hands-on support for computer room IT equipment to include servers, switches, routers and vendor CPE equipment.

6. Provide 24/7 on call availability.

7. Interface with voice, telecommunications and network personnel in support of hardware, services, and vendors as needed.

8. Prepare, monitor, and manage projects and project plans and provide training where required.

9. Support special projects, as needed.

10. Complete other tasks as assigned.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS

Must be at least 18 years of age.

Must have a reliable means of communication (i.e., pager or phone).

Must have a reliable means of transportation (public or private).

Must have the legal right to work in the United States.

Must have the ability to speak, read, and write English.

Must have a High School Diploma or GED.

Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience:

Bachelor’s Degree and min. 3-5 years related experience, or an equivalent combination of education and experience sufficient to perform the essential function of the job, as determined by the company.

Experience with various security system platforms and related equipment including but not limited to NVR’s, cameras, access control systems, monitoring center software (Avigilon, Milestone Exacq Vision, Lenel, IMMIX) a plus

Experience supporting and trouble-shooting a Windows environment and workstations.

A general understanding of IP addressing.

Ability to write technical documentation.

Ability to organize and perform job duties within a constantly changing environment.

Ability to interact with and oversee vendors.

Ability to manage projects and resources to satisfactory completion.

Experience with Cisco networking equipment (routers and switches) a plus

Ability to analyze data and services and make appropriate recommendations to improve service/reduce cost

Competencies (as demonstrated through experience, training, and/or testing):

Ability to effectively troubleshoot and accurately resolve problems

General knowledge in Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook

Operational knowledge of basic office equipment including telephones, fax machines, printers, and copiers

Familiarity with standard office procedures and practices

Excellent planning, organization and time management skills

Ability to carry out multiple assignments concurrently

Skill in clear and concise oral and written communication

Outstanding interpersonal skills

Strong customer service and results orientation

Ability to interact effectively at all levels and across diverse cultures

Ability to be an effective team member and handle project assignments responsibly

Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form

A willingness to learn is essential as the position adapts to changes in the organization

Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey

Handling and being exposed to sensitive and confidential information

Required ability to handle multiple tasks concurrently

Computer usage

Regular talking and hearing

Close vision, distance vision, and ability to adjust focus

Frequent sitting, standing and walking, any of which may be required for long periods of time, and may involve climbing stairs and walking up inclines

Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving of 50 pounds or more

Must be able to work a flexible schedule and additional hours

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

Retirement plan

Employer-provided medical and dental coverage

Company-paid life insurance

Voluntary life and disability insurance

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.