Contact Centre Sales Advisor

Contact Centre Sales Advisor (£26,500 + bonus)

LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Vauxhall, Peugeot Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on Vehicle Sales, customer care, whether that be Parts, Service, or Accident Repair.

We have a strong reputation for providing outstanding customer service and we are looking to our team within our branch located in the Birmingham Business Park. We are looking for team members who are self-motivated, enthusiastic, and likeminded to join us.

Responsibilities:

To be the first point of contact for inbound calls for customers interested in a new vehicle

Provide outstanding customer service solutions to all customers

Outbound calls to customers who have expressed an interest online

Establish the customers’ needs by building a rapport and qualifying the customers’ requirements.

Follow call scripts and company procedures for smooth interactions

Log detailed and accurate notes on the in-house systems

Ensure all customer interactions are recorded for future reference

Use of the CRM and booking systems to build an accurate profile of the customer needs

Follow all data protection regulations and adhere to call handling guidelines

Achieve and exceed daily, weekly and monthly appointment targets.

This role will consist of a mixture of inbound and outbound calls, on average this will total around 120 calls per day

Skills and Experience:

2+ years customer service will be essential for this role

Sales experience is desirable

Automotive experience is desirable

Live chat experience is desirable

Personal Specification:

Receptive to constructive feedback and committed to continuous improvement

Demonstrates maturity and self-confidence, while working effectively as part of a team

Courteous and approachable with both customers and colleagues

Communicates clearly and concisely, adjusting pace as needed

Takes responsibility for their actions and personal growth

Consistently professional, showing respect to others at all times

Eager to learn and knowledge

Enthusiastic, with a positive and passionate attitude

Hours and Shifts:

This role will consist of weekly shift patterns, within the openings hours below. 40 hours per week as standard.

Opening hours:

Mon-Fri 8:00am – 7:00pm

Saturday 8:00am – 5:30pm

Sunday 10:00am – 5:00pm

Benefits:

Full Induction & Comprehensive Training

30 days holidays including Bank Holidays

Additional days holiday for your birthday

Contributory Pension Scheme

Health Cash Plan

Rewards Cash Plan

Length of Service Awards

Active Career Progression

Incentives (love2shop, vouchers, lunches bought etc)

Job Types: Full-time, Permanent

Pay: £26,500.00 per year

Benefits:

Company events

Company pension

Employee discount

Free parking

On-site parking

Referral programme

Work Location: In person