Part Time Clinic Administrator

As part of our clinical team, this role is essential to ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their visit to our clinic. The Clinic Administrator is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their scan. You will also be involved with administrative tasks to provide support to the clinical teams, however will be primarily patient facing.

Hours: Monday-Sunday, 10-16 hours per week. This role is to work Tuesdays, Wednesdays, and adhoc Thursdays afternoon to evening up to 9.30pm and Saturdays. Flexibility would be required to take on additional shifts and work daytime shifts as and when needed. Are you happy to work a mix of these hours? We are looking for one more staff member to cover these shifts.

What you are responsible for:

Welcoming patients in a professional, courteous manner, coordinating their arrival through to leaving

Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally

Completing and checking the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)

Ensuring patient and customer focus is central to the success of the department by delivering an excellent level of patient care throughout

Accurately entering all relevant patient data into the patient management system

Managing administrative tasks within the unit that include:

Dealing with direct and face to face enquiries

Booking clinically validated appointments on the internal system

Ensuring all payments are invoiced promptly and accurately.

Clean down key equipment at the beginning of each clinic and ensure that the high standard of cleanliness is maintained throughout the clinic

Chaperoning

Provide the vital link between the Sonographer completing the ultrasound scans and their experience is good.

Build a rapport with each and every customer.

Ready the room and connect with all of our customers and make them feel welcome and at ease

Complete all wellbeing reports in full

Support the Sonographer throughout the scan process allowing them to concentrate on the technical aspects of the scan

Deal with customers with compassion and empathy as the primary objective to include any sensitive situations.

We are looking for someone who has:

An empathetic and caring approach

A passion for delivering the highest level of customer service

A good understanding of health and safety and infection control

The ability to work independently and as part of a multi skilled team

Flexibility in working patterns to fulfil site requirements

Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner

Strong administration skills with an ability to pick up new systems quickly

Good attention to detail and checking reports and images

The passion to attend courses to enhance their knowledge and skills for the role required.

You should apply if you have the below experience:

Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment

Proficient administration skills, such as experience using Microsoft Packages

Working in a fast-paced environment.

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.

Pay: £12.71-£13.50 per hour

Benefits:

On-site parking

Work Location: In person