Converged Network Technician

What you'll do

Provide high level technical knowledge advice and skills in both the analysis of converged network systems and the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.

Lead 2nd level support resolution, advising on direction and instigating alternative courses of action when deemed appropriate.

Document and maintain the converged network infrastructure within the Digital Partnership Team encompassing touch points across all connected systems including unified communications infrastructure.

Monitor and prepare appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.

Provide input into effective change, problem management, capacity planning, incident management, risk management and continuity planning utilising industry best practices in systems support and service delivery, compliant with the Information Technology Infrastructure Library (ITIL) framework.

About you

We are searching for someone who has:

Provide advanced technical expertise in converged networks to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:

Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers and Access Points.

Wireless site survey and troubleshooting skills, including location/mobility services such as Cisco MSE and CMX

Integration of wireless IP handsets to CUCM including messaging and duress systems.

Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)

Demonstrated skills in the analysis and problem solving of converged network issues and the formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes. (SFIA: TECH Level 5, EMRG Level 4, NTPL Level 5 )

Demonstrated ability to lead a team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities. (NHS: Drive for Results, SFIA: ITMG Level 5)

Why work with us?

Demonstrated ability to lead a team of technical staff to achieve and exceed defined service levels, incorporating training and staff development opportunities. (NHS: Drive for Results, SFIA: ITMG Level 5)

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

12.75% superannuation

17.5% leave loading

Employee wellbeing & development

Access to 24/7 confidential employee support providers and counsellors including for immediate family members

Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Access to a variety of programs and initiatives to support training and career growth.

Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.