Senior Technology Officer

What you'll do

As the Senior Technology Officer, you will provide high-quality operational ICT support to Queensland Health sites through both on-site and remote service delivery. You will be responsible for configuring, installing, monitoring, supporting, and managing ICT environments, applying your technical expertise to ensure reliable and effective technology services. The role involves investigating and resolving incidents in a timely manner to maintain agreed service levels, developing and maintaining support procedures across technical domains, and applying eHealth incident management processes to meet enterprise service standards. You will deliver excellent customer service through effective communication and collaboration, while also supervising staff to ensure the consistent delivery of high-quality ICT support in line with established standards and procedures.

About you

We are searching for someone who has:

Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.

Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.

Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.

Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.

Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.

Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.

Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

12.75% superannuation

17.5% leave loading

Employee wellbeing

Access to 24/7 confidential employee support providers and counsellors including for immediate family members

Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

Career progression with more than 300 diverse career pathways and career support to take you further!

Access to a variety of programs and initiatives to support training and career growth.

Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.