Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As an Operations Manager at JLL, you'll be at the heart of creating and sustaining safe, productive environments where people can thrive. Working within our Engineering & Operations Solutions team in Queensland, you'll enhance asset value through comprehensive operational management of our clients' facilities. Your role combines technical expertise with strategic thinking—overseeing everything from building services and contractor performance to sustainability initiatives and capital project delivery. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll have the autonomy to drive operational excellence while collaborating closely with Centre Management Teams to ensure the proper and efficient operation of all physical aspects of your portfolio. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you work with consultants, contractors, tenants, and internal stakeholders to deliver exceptional outcomes. This is an opportunity to make a tangible impact on both asset performance and the daily experiences of occupants and visitors.

An overview of the role:

Actively manage Workplace Health & Safety requirements, ensuring full compliance with client and JLL safety plans while maintaining risk management programs that include annual independent audits

Proactively manage and maintain building services to the highest standards, monitoring operational expenditure to perform within +/- 2% of approved annual budgets

Oversee contractor performance and procurement processes, ensuring all vendors comply with Risk Management Policies, Work Safe Procedures, and relevant legislation while delivering best value to clients

Facilitate retail tenancy design reviews, manage fitout contractors on-site, conduct inductions and pre-start meetings, and ensure compliance with centre fitout guidelines and insurance requirements

Partner with Centre Managers to actively manage capital expenditure budgets, maintain Asset Registers and Lifecycle Plans, and participate in budget creation processes

Drive sustainability initiatives by collaborating with teams to meet annual targets, manage waste streams efficiently, minimize utilities consumption, and report on energy, water, and waste performance

Respond promptly to tenant requests, maintain current essential services certification, and ensure all high-priority hazards are rectified in a timely manner

Support the Operations Assistant through ongoing mentoring and development programs, fostering their professional growth

Sounds like you? This is what we are looking for:

Minimum of five years' experience in building services or other directly transferable operational management roles

Sound technical aptitude with trade qualifications highly regarded

Demonstrated ability to manage budgets, forecasts, and operational expenditure with strong attention to financial performance

Excellent organizational skills with proven ability to prioritize competing workloads in fast-paced environments

Strong written and oral communication skills, capable of engaging effectively with diverse stakeholders including contractors, tenants, and senior management

Computer literacy and IT knowledge to an intermediate level, including proficiency with operational management systems

Thorough understanding of Workplace Health & Safety legislation, Building Code of Australia, Australian Standards, and Disability Discrimination Act requirements

Committed to diversity, equity, inclusion, and providing a safe workplace for all

Previous experience within a construction or retail fitout environment is beneficial

Experience in contractor tender processes, vendor management, sustainability initiatives, and capital project coordination is highly valued

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ522553

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.