Operations Supervisor

Is this job for you?:

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities:

Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities:

Maintain excellence in store merchandising, detail and customer service

Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals

Handle escalated customer service issues and offer solutions

Ensure 100% customer satisfaction

Lead by example, promoting teamwork within all departments

Ensure a high-level of data entry accuracy with minimal errors

Maintain store inventory levels and inventory accuracy

Control and reporting of Accounts Receivable and Accounts Payable

Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications:

High school diploma or equivalent; post secondary education an asset

2 or more years of customer service or sales experience

Previous retail Supervisory or Senior Associate experience an asset

Proven track record in customer service, operations and merchandising

Excellent verbal and written communication skills (in French & English)

Highly developed problem solving skills

Good time management skills and work ethic

The ability to promote an extreme level of excellence and pride in customer service and store detail

Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?:

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

Employee discounts

A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com