Department Manager Harrods Accessories Maternity Cover FTC

Key responsibilities

In this role, you will work closely with the Store Manager to ensure the efficient and effective front-of-house operations of the store, adhering to the company’s operating guidelines and standards. You will also act as the Store Manager’s deputy in their absence. This position requires the ability and sensitivity to seamlessly manage operational aspects of the business, particularly when collaborating with or stepping in for other Department Managers.

Managing the Team

Leading by example, give priority to the shop floor and ensure a warm atmosphere in

which to welcome our customers.

Provide direction, feedback and support to the team, allowing them to provide

service standards of the highest quality.

Undertake and monitor the progress of new staff members in the store ensuring that they

receive a proper induction to the business. Likewise, any temporary staff should be

supported when in store, so that they can provide the service levels in which our

customers deserve.

Ensure that the team is properly trained (particularly on in-store procedures,

product knowledge, product handling and presentation techniques).

Working together with the Store Manager and Administration Manager, insist that

appropriate cover is always available on the shop floor (including holiday and peak trade

periods)

Customer Relations Management

To support the business in developing new client relations.

Working with the Store Manager to have a good understanding of the client database in the store, maintaining accurate client information and follow up on duplicates

Support the team in delivering exceptional service to all our clients

Provide direction to the team ensuring clients are looked after and encouraged to return.

Liaising with the Press department when coordinating and assisting with Hermès events

Liaising with the Client Experience Manager on all CRM developments and initiatives

Manage/limit customer complaints in a timely and proactive manner.

Sales Development

Achieve targets in accordance with set objectives

Show encouragement and support to the team members in the achievement of their objectives.

Provide guidance and support on all sales tools and act as a reference for their usage (HPad –

reservations, customer orders, pre-selling. Click in store, My Folio etc)

Manage the flow of merchandise to the shop floor, working closely with the Stock team.

Maintain a constant knowledge of what stock is available in the store that it is properly

stored and handled and bring stock issues to the attention of the Store Manager.

Gain a good knowledge of the reporting available and know how to best use them to

build action plans to improve the business.

To deputise for the Manager in his/her absence.

To undertake projects and responsibilities at the direction of the Manager.

Produce, check and publish reports on the store and its performance according to

set schedules or as requested.

Ensure that Hermès standards are respected in the store and that VM guidelines are adhered.

Store Operations

Take on keyholding duties and be responsible for opening and closing of the store,

where necessary.

Be responsible for all areas of financial compliance, including banking and cashing up

daily and reconciliation of the tills

Work with the Manager to ensure that the store and team are presented to Hermès

standards and that the shop floor is free from obstruction or actual, or potential, hazards

at all times.

Undertake security activities within the company’s guidelines and to ensure, as far as

practicable, that stock or other property is not put at unnecessary risk.

Support the Store Manager and Stock Team during stocktakes and periodical cycle counts

Working with the Store Manager and back office team alleviate the administrative duties

for the sales team, to focus their attention purely on clients or client associated matters

(Smart Ops)

Competencies

At least 3 years of proven management experience

Ability to perform as second in command in a pacey store environment

Organised, flexible and reliable

Strong CRM focus

Excellent communication skills

Excellent management skills

Good IT Skills: sales system, Microsoft Office, Windows etc

Good team player with capacity to work autonomously

Professional with ability to work efficiently and accurately under pressure

Please Note: You must hold a valid visa allowing you to work full time for the entire duration of employment, as we do not offer visa sponsorship.

**Job responsibilities and functions are not limited to the above. We as Hermès employees must always

ensure that all functions of our position are represented with the highest level of professionalism.

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