Head of Operations

Have you successfully led large-scale warehouse or logistics operations, delivering exceptional service while controlling costs? Can you inspire, develop and challenge senior operational leaders to achieve outstanding results? Do you have the commercial acumen, strategic mindset and customer focus to drive performance in a high-profile retail supply chain environment?

We are looking for a Head of Operations to join our M&S site in Stoke. Reporting directly to the General Manager, you'll take overall responsibility for operational performance across the site. Working closely with senior leaders across Operations, Finance, HR, QHSE, Inventory and Customer teams, you'll develop and execute strategic plans that deliver exceptional customer service, operational efficiency, financial performance and colleague engagement. You'll be a visible leader who creates a culture of accountability, continuous improvement and high performance while ensuring the site remains safe, compliant and customer-focused.

This is a full-time, permanent role, working predominately Monday to Friday, but flexibility is required.

Pay, benefits and more:

We’re looking to offer a salary of up to £65,000.00 annum and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

Lead and develop a team of Operational Managers, ensuring the warehouse operation consistently delivers against customer expectations, KPIs and service level agreements

Drive operational efficiency, productivity and continuous improvement initiatives to achieve cost, revenue and performance targets

Partner with the General Manager and wider leadership team to develop and implement site strategy, business plans and long-term operational objectives

Oversee financial performance, budget management and cost optimisation activities, identifying opportunities to improve profitability and operational effectiveness

Champion a positive, safe and inclusive culture, ensuring compliance with all health & safety, legal and statutory requirements while developing future talent across the site

What you need to succeed at GXO:

Significant senior-level logistics or supply chain leadership experience within a large-scale warehouse or distribution environment

Proven track record of leading large operational teams to deliver outstanding customer service, operational performance and cost control

Strong commercial and financial management skills, including budget ownership, KPI management and performance reporting

Exceptional leadership, communication and stakeholder management skills, with the ability to influence customers and senior leaders alike

Demonstrable experience of driving continuous improvement, change management and operational transformation programmes

We engineer faster, smarter, leaner supply chains.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.