CDD Operations Strategic Delivery Lead

Date live: 23/07/2026

Business Area: Group Economic Crime COO

Area of Expertise: Change

Contract: Permanent

Reference Code: JR-0000118896

Join us at Barclays as a CDD Operations Strategic Delivery Lead, where you'll lead strategic change initiatives, delivering complex transformation programmes that improve customer due diligence processes, regulatory compliance and operational effectiveness.

To be successful as a CDD Operations Strategic Delivery Lead, you must have the following essential skills:

KYC & CDD Expertise – Strong experience across customer due diligence, onboarding, remediation, and financial crime requirements.

Transformation Delivery in Regulated Environments – Proven track record of leading large-scale regulatory, operational, or technology transformation programmes.

Product Management Experience – Deep understanding of product strategy, prioritisation, roadmap development, and value-driven delivery.

Data & Analytics Capability – Ability to leverage data, MI, and analytical insights to support decision-making and drive programme outcomes.

Some other highly valued skills may include:

Stakeholder Management & Communication – Ability to influence senior stakeholders and lead cross-functional teams.

Risk & Governance Management – Experience managing risks, issues, dependencies, and controls within complex programmes.

Agile Delivery Experience – Practical experience working within Agile or hybrid delivery frameworks.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in Knutsford.

Purpose of the role

Focused on delivering individual projects, ensuring completion within scope, time, and budget with a more immediate focus.

Accountabilities

Scope Management: Manages a single project with specific, defined objectives, deadlines, and deliverables. Their focus is on completing the project on time, within scope, and on budget.

Strategic Focus: Operates more tactically, focusing on day-to-day management of resources, schedules, and deliverables for their individual project.

Time Horizon: Works with a shorter, more defined timeframe as projects have a set beginning and end.

Stakeholder Management: Primarily manages stakeholders related to their specific project, ensuring communication and expectations are clear for the project’s deliverables.

Risk and Issue Management: Focuses on risks and issues specific to their project and works to mitigate them within the project’s scope.

Resource Management: Manages resources for their individual project, ensuring that the project team has the necessary skills, tools, and time to complete the work.

Financial Management: Focuses on managing the budget of their specific project, ensuring it is completed within the financial constraints.

Metrics: Measures success based on the timely completion of project deliverables within scope, time, and budget.

Change Management: Manages changes that directly impact their specific project, including scope changes, timelines, or resource allocation adjustments.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..

If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..

OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..

Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.

Manage and mitigate risks through assessment, in support of the control and governance agenda.

Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.

Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.

Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.

Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.

Adopt and include the outcomes of extensive research in problem solving processes.

Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.