Sr. Technical Project Manager, Axon 911

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer - helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job - it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

As a Senior Technical Project Manager, you'll lead the successful delivery of mission-critical cloud and IT deployments that power emergency communications for public safety agencies across the country. You'll oversee projects from kickoff through go-live, ensuring implementations are delivered on time while coordinating technical and operational resources across Axon 911, our partners, and our customers. Serving as the primary technical liaison, you'll work closely with engineering, product, implementation teams, and public safety stakeholders to scope technical requirements, drive cloud deployments and system integrations, and ensure seamless cutovers into production. This role requires balancing technical expertise with exceptional project leadership, building trusted relationships with customers, and delivering solutions that directly support first responders and the communities they serve when every second matters.

What You'll Do

Lead end-to-end deployment of cloud-based platforms, including system configuration, testing, and go-live support

Collaborate with customers, partners, and internal teams to implement scalable, secure, and resilient IT solutions tailored for public safety

Create/manage project and technical implementation plans (e.g., infrastructure readiness, data flows, failover testing)

Coordinate with DevOps, R&D, and Solution Architects to align product capabilities with deployment requirements

Manage expectations across stakeholders, resolve issues proactively, and ensure milestone delivery

Facilitate system handovers to customer IT teams and lead onboarding/training where required

Identify post-deployment support needs and optimization opportunities for add-on services

What You Bring

PMP or CAPM certified

Have 3 - 5 years of experience managing global technical projects, preferably within a B2B SaaS, IT, or cloud services company

Are experienced in leading cross-functional teams through cloud or hybrid infrastructure implementations

Possess strong knowledge of IT infrastructure, networking concepts, and cloud deployment models (AWS, Azure, etc.)

Have a proven ability to translate customer needs into actionable technical plans

Thrive in a dynamic, fast-paced startup culture and are confident interfacing with both technical and executive stakeholders

Are open to domestic travel to support project execution and client success (up to 20% or more)

Nice-to-Haves:

Experience with ESInet and NG911 i3-compliant technologies

Familiarity with systems used by PSAPs or other emergency services

Hands-on experience managing projects involving cloud-native architectures or real-time communication platforms

Demonstrated ability using AI tools, cross-platform integrations, and innovative tools

Work Location

This is a hybrid role, with an expectation of four days per week in our Manhattan office.

Benefits that Benefit You

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.