Technology Support - Apprentice India

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Technology Support Apprentice

Job Title

Technology Support Apprentice

Location

Gurugram and Mumbai (or as applicable)

Employment Type

Apprenticeship (12 Months)

Role Overview

We are seeking a motivated and technology-savvy Technology Support Apprentice to support the implementation, training, and ongoing operational support of business technology solutions. The apprentice will work closely with business users, technology teams, and vendors to ensure successful deployment, adoption, and support of digital tools and applications across the organization.

This role is ideal for recent graduates or students looking to build a career in IT support, business applications, digital transformation, or technology operations.

Key Responsibilities

Technology Implementation Support

Assist in the deployment and rollout of new technology solutions and applications.

Support configuration, testing, and user acceptance testing (UAT) activities.

Coordinate with business teams to collect requirements and document processes.

Track implementation activities and maintain project documentation.

User Training & Adoption

Conduct end-user training sessions for new applications and systems.

Create user guides, training materials, FAQs, and quick-reference documents.

Support change management and user adoption initiatives.

Gather user feedback and suggest improvements for training effectiveness.

Technology Support

Provide first-level technical support to business users.

Log, track, and resolve user issues related to applications, devices, and business systems.

Escalate complex issues to internal technology teams or vendors.

Monitor support tickets and ensure timely resolution.

Documentation & Reporting

Maintain knowledge repositories and support documentation.

Prepare periodic reports on support metrics, training activities, and user feedback.

Document standard operating procedures (SOPs) and best practices.

Continuous Improvement

Identify opportunities to improve user experience and support processes.

Assist in testing enhancements and new feature releases.

Stay updated on emerging technologies and business applications.

Required Qualifications

Graduate in Computer Science, Information Technology, or related field.

Strong interest in technology, digital tools, and business applications.

Basic understanding of IT systems, software applications, and troubleshooting.

Familiarity with Microsoft 365 applications (Excel, PowerPoint, Teams, Outlook).

Good verbal and written communication skills.

Preferred Skills

Knowledge of ticketing/support tools.

Exposure to ERP, CRM, HRMS, or collaboration platforms.

Basic understanding of software implementation methodologies.

Strong problem-solving and customer service mindset.

Ability to learn quickly and work in a fast-paced environment.

Key Competencies

Customer Focus

Communication Skills

Analytical Thinking

Attention to Detail

Team Collaboration

Learning Agility

Time Management

What the Apprentice Will Learn

Enterprise technology implementation and deployment.

User training and change management practices.

IT service management and support operations.

Business process documentation.

Stakeholder management and communication.

Digital transformation and technology adoption strategies.

Stipend: As per company policy Duration: 12 Months (extendable based on performance and business requirements) Reporting To: Technology Support Lead / Business Technology Manager

This role offers hands-on experience in supporting enterprise technology solutions while building a strong foundation in implementation, training, and user support.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.