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Customer Service Representative

North American Production Sharing

Ciudad Juárez, MXunknownPosted Jul 23, 2026
Posting intelligenceActively listedReposted 17×, possible evergreen/ghost posting

About the role

JOB SUMMARY:

Provides direct support to the Sales Manager in the ongoing development of existing and prospective customers to ensure that the deparment is able to meet its growth targets. Resolves product related problems and answers questions by telephone, e-mail and fax. Makes outgoing calls to customers to gather information and promote new and existing products sales.

ESSENTIALS FUNCTIONS:

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Researches accounts, identify key players and generates interest

Routes qualified opportunities to the appropriate sales executive for further development and closure

Telephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipeline

Researches and resolves customer problems, complaints and questions according to established customer service guidelines and processes

Gather customer G2 regarding industries, competitors, potential new products and opportunities

Processes request for literature, shipping information pricing and quotes

Involves supervisor and/or other people when problems become complex or difficult to solve.

REQUIREMENT:

High school diploma

1-5 years of experience in Customer Service

Experience with IFS/CRM

Microsoft Office proficiency

Advanced level of English

Good communications skills

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