KYC Operations Senior Manager - Vice President

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Job Overview

The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Provide senior oversight of KYC Operations teams, senior point of escalation for the team and its stakeholders, represent the KYC function in senior management discussions and key stakeholder meeting across the business, compliance and operations and serve as central point of coordination for vendor strategy and third party interactions

Serve as key contributor to the Global KYC strategy and partner with the Global Management team to develop a target operating model encompassing people, process and technology

Ensure effective governance of tasks and processes with reference to internal policy and external regulation

Partner with global Compliance and KYC teams to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices

Develop the ongoing KYC training plan to develop and enhance staff knowledge of business and product

Manage KYC Operations project book of work, including strategic program roll out and system enhancements

Manage and assess impact of operational implementation of technology and policy change and drives continuous improvements to quality of data and client service levels

Create efficiencies through on-going utilization of low cost centers for data management

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Ability to manage teams.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills:

AI Literacy: Demonstrated understanding of core AI concepts, including machine learning, natural language processing (NLP), and generative AI, and their potential impact on the business.

AI Acumen - The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes

Ethical AI Awareness: Familiarity with the ethical considerations, potential biases, and responsible use of artificial intelligence in a business context

Proven ability to work independently and be self-starter

Exceptional organization and process management ability

Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)

Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy

Strong analytical skills and time management skills, excellent attention to details

Excellent written and verbal communication skills and aptitude in communicating with senior management

Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications

Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness

Ability to work well under pressure and tight time frames

MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement

Pro-active, flexible, have good organizational skills and must be team player.

Ability to work in a dynamic environment

Qualifications:

6-10 years of experience in KYC

Experience in managing people and team leads

Good command of reading and writing English.

Good PC skills with ability to pick up new software systems.

Co-operative, proactive with high sense of responsibility & teamwork

Ability to work under pressure and in a volatile environment

Attention to details with high accuracy in work; Strive for process improvement.

Display the ability to prioritize effectively to meet routine processing deadlines

Flexible enough to work as per Business timings.

Education:

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

#LI-NC2

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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