AVP Sales Support Specialist - Issuer Services Agency and Trust

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Job Overview

The Sales Support Specialist is a seasoned professional role applying in-depth disciplinary knowledge to develop new techniques and improve processes/work-flow for the area/function. It integrates subject matter and industry expertise within a defined area, with in-depth understanding of how areas collectively integrate and contribute to functional and overall business objectives. This role evaluates moderately complex and variable issues with substantial potential impact, requiring good analytical skills to filter, prioritize, and validate complex/dynamic material from multiple sources. It involves professional judgment in interpreting data, results, and systematically communicating information. This role regularly assumes informal/formal leadership within teams, coaching/training new recruits, and significantly impacts project size/geography by influencing decisions and facilitating services to others. Additionally, this Sales Support role provides on-desk support to the sales force, focusing on improved client experience and sales efficiency. It requires technical product knowledge, an understanding of end-to-end infrastructure, and exposure to clients, internal stakeholders, control groups, and senior leadership.

Responsibilities:

Sales Support Specialist will work with salespeople, client executives and clients to support all aspects of the client and sales lifecycle

Assist sales by coordinating internally and preparing materials ahead of client meetings, including supporting the development and upkeep of client presentations and marketing materials

Attend client meetings with salespeople and client executives and document call reports in the appropriate systems

Assist sales by tracking and helping execute on follow up items from internal and client meetings

Support sales through the development and execution of client strategy and sales initiatives, including maintenance of associated reports

Work with sales team members to keep CRM and other internal systems active and accurate

Leading strong governance and controls

Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure

Build a culture of responsible finance, good governance and supervision, expense discipline and ethics

Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation

Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Markets and Services

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Support onboarding through cross-functional coordination, proactively driving interactions with partners firm-wide

Pre-trade support to ensure clients are “Ready to Trade” (e.g., KYC, legal, onboarding & pipeline management/prioritization, Regulatory, tax, credit capacity and facility setup oversight)

Support requests for proposals (RFP's), requests for quotes (RFQ's), and requests for information (RFI's)

Serve as point of contact for all escalation (e.g., margin disputes, data discrepancies, settlement)

Optimize processes through root cause analysis (e.g., client onboarding and trade execution)

Re-engineering / automation of high impact processes to improve sales / client experience

Experience with CRM, OneKYC, and other internal Citi compliance and sales management systems/policies

Qualifications:

5-8 years of experience

Knowledge of client onboarding procedures (KYC requirements, OFAC, etc.) and Experience in Client Relationship Management (CRM) system

Excellent interpersonal skills related to client interaction, and internal team interactions

Proficient with Excel, Word, PowerPoint and general computer skills

Experience with CRM, OneKYC, and other internal Citi compliance and sales management systems/policies

Requires being detail oriented with excellent organizational skills

Excellent problem solving skills

Excellent work ethic Advanced written and verbal communication skills

Education:

Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Institutional Sales

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Job Family:

Institutional Sales Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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