Lead I - Enterprise Solutions

Role description

A ServiceNow Software Asset Management (SAM) Professional Developer responsible for the technical implementation and optimization of software license lifecycles. This role specifically requires deep technical knowledge of Publisher Packs and Procurement integration via the Shopping Cart/Shopping Hub Additional Job Description Preferred Experience SAM Pro Implementation: Design and configure the ServiceNow SAM Pro module, including entitlements, software models, and discovery patterns. Tier-1 Publisher Management: Utilize and customize specialized Publisher Packs to manage complex licensing for: · Microsoft: Managing Office 365 SaaS consumption, SQL Server core-based licensing, and Windows Server infrastructure reports. · Oracle: Configuring database cluster views, managing Oracle-specific reconciliation, and generating Effective License Position (ELP) reports. · IBM: Integrating with IBM License Metric Tool (ILMT) to track PVU-based licensing and ensuring compliance for IBM software products. Shopping Cart & Procurement: · Integrate SAM with the ServiceNow Shopping Hub and Service Catalog to automate software requests. · Develop workflows that automate license reclamation and software deployment upon catalog approval. · Configure the Asset Management-Procurement Integration to automate entitlement creation from purchase orders. Optimization & Compliance: Develop dashboards and automated "reclamation candidates" to identify underutilized software for cost savings. ServiceNow Expertise: Proficiency in JavaScript (ServiceNow API), Business Rules, Script Includes, and Flow Designer. Integrations: Experience with REST/SOAP APIs and Integration Hub to connect with external vendor portals and inventory tools. Data Management: Skilled in using Transform Maps and Data Loads to ingest bulk entitlement data from legacy systems. Certifications: Typically requires ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS-SAM). Direct experience with SaaS License Management for cloud-based vendors. Knowledge of ITIL v4 frameworks, particularly Service Request and Asset Management.

Skills

Asset Management, IBM License Metric Tool, ITIL

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.