AGM - UDR

Job Req ID: 50065

Location:

Jaipur, Rajasthan, IN

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Function: Technology/ IOT/Cloud

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

Job Purpose

Lead end-to-end Circle UDR/HSS Operations with accountability for subscriber data management, authentication, mobility management and Roaming service assurance. Own operational excellence across UDR, HLR/HSS, CUDB, EIR, NDS and associated Cloud infrastructure to deliver uninterrupted Voice, SMS, Data and Roaming services. Act as the Circle Subject Matter Expert (SME) for UDR and Roaming, driving service availability, customer experience, KPI governance, capacity expansion, lifecycle management, regulatory compliance, automation and technical leadership while leading a high-performing engineering team.

Key Responsibilities

UDR Availability & Service Assurance

Own end-to-end availability of UDR/HLR/HSS platforms with 99.999% service availability.

Lead critical incident management, restoration, traffic rerouting and emergency response to minimize customer impact.

Drive RCA, corrective and preventive actions to eliminate repeat failures.

Ensure redundancy, resiliency, backup readiness, preventive maintenance and disaster recovery preparedness.

Roaming Service Assurance

Own end-to-end International and National Roaming service performance for inbound/outbound roaming.

Lead resolution of all roaming issues related to registration, Voice, SMS and DATA in NR and IR

Drive periodic roaming testing and roaming KPI analysis and improvement

Coordinate with Corporate Roaming, SNOC, international operators and carriers for service readiness and issue resolution.

Subscriber Data & Lifecycle Management

Govern subscriber provisioning, IMSI database, SIM Ordering management, profile integrity

backups and audits.

Lead software upgrades, patching, capacity expansion, new node integration and cloud

transformation.

Lead backend changes for individual sub and bulk provisioning through scripting.

Customer Experience & KPI Governance

Drive KPI improvement for all HLR, HSS, UDM related KPI.

Ensure timely closure of customer, enterprise and VIP complaints.

Deployment & Technology Transformation

Lead field readiness for new node deployment, modernization, cloud transformation and traffic migration.

Support peer integration and troubleshooting, validate Function AT and redundancy testing results.

Support VoNR/5G evolution and drive automation, AI-enabled operations and digital transformation.

Technical Governance & SME Leadership

Serve as the Circle IMS SME for complex technical issues, architecture reviews and operational decisions.

Provide expert guidance during critical outages and mentor engineers on IMS technologies and troubleshooting.

Standardize operational processes and promote engineering best practices

Operational Governance

Maintain inventory, backups, RS&R, audit compliance, security, LI/RA and MTX/Data Centre governance.

Coordinate with vendors, infrastructure teams and support organizations to ensure operational readiness.

Carry out MTX visits to identify Key risks at MTX in terms of Power, earthing, cooling, Fire, physical safety etc, coordinate with Infra and drive resolution.

People Leadership

Lead and develop a high-performing team of engineers through coaching, mentoring and performance management.

Build technical capability, succession pipeline, knowledge sharing culture and high employee engagement.

Promote accountability, collaboration, HSW compliance and continuous learning

Technical/ Functional Competencies

UDR, HLR/HSS, CUDB, EIR, NDS Architecture

Subscriber Data Management, Authentication & Mobility Management

International Roaming (IR), LTE Roaming, VoLTE Roaming, Roaming Provisioning & Troubleshooting

MAP, Diameter, SS7, SIGTRAN Signalling

5G SA, UDM Concepts, Cloud (VNF/CNF), Linux, IP/MPLS

Multi-vendor Platforms (Nokia, Ericsson, Mavenir)

KPI Analytics, Automation & AI-enabled Operations

Incident/Problem/Change Management

Regulatory Compliance (LI/RA)

Behavioural & Leadership Competencies

Strategic Thinking • Customer Centricity • Analytical Problem Solving • Stakeholder Management • Decision Making • Technical Mentoring • Team Leadership • Execution Excellence • Ownership & Accountability • Learning Agility • Communication & Collaboration.

Qualifications & Experience

Minimum Education Qualification

B.E./B.Tech.

Years of working experience

Minimum 10 years total, Minimum of 6+ years of hands-on experience in UDR/HLR/HSS operations, subscriber data management and International Roaming operations. Experience in multi-vendor core platforms and cloud-based core infrastructure is preferred.

Working Relationship

Internal Stakeholders

GM – Cluster Core Operations

Central Roaming Team

SNOC / CODE / Security Teams

COG & Corporate Project Teams

Planning, RA, CS, IT, Marketing

External Stakeholders

OEM vendors — Nokia, Oracle, Precision, Ericsson etc.

IR Partners,

Other Operators, LEA, DoT, Other

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership