Customer Service Representative

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

As a Customer Service Representative, you will play a vital role in delivering an exceptional customer experience and supporting the successful execution of customer projects from enquiry through to delivery.

Working closely with customers, sales teams, design, production planning and manufacturing teams, you will ensure projects are managed efficiently, customer expectations are met, and business objectives are achieved. The successful candidate will build strong customer relationships while supporting commercial growth and operational excellence.

The Role

Providing a high level of customer service support to our customers and Customer Solutions Managers

Liaise directly with customers for ongoing projects. Build strong customer relationships.

Work alongside Sales Team in expanding our presence in these new markets.

Link with production planning regarding lead times and required project information.

To react to new inquiries in a precise and timely manner.

To upload an efficient number of sales orders onto ERP system (BVP) in a precise and timely manner.

To complete graphic and structure design briefs. Liaise with design team on projects.

Set up BVP estimates before estimating is completed.

Estimating in accordance with Pricing Policy.

Processing sales orders.

Releasing works tickets to production in order of importance.

Organising your work flow to meet production requirement deadlines.

Tracking progress on all projects on a shared file. Keeping this tracker up to date.

Any other reasonable duties requested by management.

What We Offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme

Ongoing training and development opportunities

24/7 confidential support for you and your family

Flexible working options and family-friendly policies

Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.