Services Consultant Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

The Centre of Excellence (CoE) Services Consultant Sr. plays a critical role in the successful delivery of implementation projects by actively participating in key phases of the lifecycle. Working closely with the Project Manager and the project team, the consultant is responsible for delivering high-quality work on projects, including but not limited to, solutioning, configuration, system readiness, data loads, cutover to production, etc. This role requires a strong understanding of best practices, attention to detail, and the ability to collaborate across various teams to ensure customer requirements are accurately translated into functional solutions. The consultant contributes to maintaining the delivery standards, identifying potential issues early in the process, and supporting clients throughout the transition to live operations, ensuring a smooth and successful go-live.

What you'll get to do

Collaborate with Project Managers and the project teams to deliver high-quality implementation services for customers across diverse industries.

Configure Dayforce application to meet customer’s documented business requirements

Participate in the implementation lifecycle, including but not limited to solutioning, configuration, system readiness, production cutover activities, etc.

Attend internal project meetings and provide status on progress of activities and deliverables

Provide customers with follow-up consulting and general assistance in areas of expertise

Be a “go-to” resource for specific functional areas for both internal and external users

Assist in identifying process improvements, implementation risks, and mitigation strategies to support successful project outcomes.

Contribute to knowledge sharing within the CoE by documenting lessons learned, reusable assets, and implementation insights.

Develop hands-on expertise with the latest tools, platforms, and methodologies in a fast-paced, learning-focused environment.

Continuously grow your skills by working alongside experienced professionals in a culture that values innovation, collaboration, and excellence.

Document solutions and contribute to a solutions repository.

Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.

Skills and experience we value

Bachelor’s degree or equivalent experience

6+ years’ experience in a Software Implementation role or 4+ years of experience in a WFM Lead Consultant role.

Experience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Dayforce (preferred)

Experience and strong understanding of ANZ region.

Experience in configuring pay policies, LSL, NZHA, entitlements, workflows, schedules, shift rotations, etc.

Knowledge of local statutory requirements

Well versed in HCM terminologies, and best practices

Working understanding of HCM best practices through on-the-job experience

Proficient in Microsoft Office products

Experience with HCM software in a SaaS / Cloud computing environment

Experience with SQL and relational databases is Preferred

Experience in Importing and Exporting of Employee data loads.

Basic understanding of XML is an asset

Understanding of common human capital management (HCM) business practices

Understanding of different industries and how software can be applied to support customer’s business practices

Customer relationship acumen

Ability to engage with multiple projects & customers at the same time and manage priorities

Excellent organization, communication, and collaboration skills

Ability to lead and facilitate customer workshops and sessions

What’s in it for you

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process