Customer Support Executive / Tele sales Executive

About Company

Hexaware Technologies is a global digital and technology services company specializing in IT services, Business Process Services (BPS), customer experience management, and digital transformation solutions. The company serves leading global enterprises across Banking, Financial Services, Healthcare, Travel, Retail, Telecom, and other industries through innovative technology and customer-centric operations.

Job Titles

Customer Support Executive – Voice Process

Customer Service Associate

Customer Care Executive

Telesales Executive

Sales Executive

Process Associate

International Voice Process Executive

Role Overview

The selected candidate will be responsible for delivering exceptional customer experiences through voice-based interactions, resolving customer queries, handling service requests, and driving sales conversions depending on the assigned process.

Key Responsibilities

1) Customer Support – Voice Process

Handle inbound and outbound customer calls professionally.

Resolve customer queries, complaints, and service requests efficiently.

Provide accurate information regarding products and services.

Maintain high levels of customer satisfaction and service quality.

Document customer interactions in CRM systems.

Escalate complex issues to relevant teams when required.

Meet productivity, quality, and compliance metrics.

Follow company policies and process guidelines.

2) Tele sales Executive

Make outbound calls to prospective and existing customers.

Explain products, services, and promotional offers.

Generate leads and achieve sales conversions.

Cross-sell and upsell products as per business requirements.

Build and maintain long-term customer relationships.

Achieve daily, weekly, and monthly sales targets.

Maintain accurate customer records in CRM systems.

Follow up with customers to maximize conversion rates.

Candidate Profile

We are looking for candidates who:

Possess excellent communication and interpersonal skills.

Are customer-focused and solution-oriented.

Can work in target-driven environments.

Demonstrate professionalism and adaptability.

Have strong problem-solving and relationship management skills.

Communication Skills

Excellent verbal communication skills in English.

Hindi and regional language proficiency is an added advantage.

Strong listening, persuasion, and customer handling skills.

Ability to handle customer concerns professionally.

Qualification

Graduate in any discipline preferred.

Undergraduates may be considered depending on process requirements.

12th pass candidates may be eligible for selected processes.

Experience

Freshers and experienced candidates are welcome.

Prior experience in BPO, customer service, voice process, telecalling, sales, or customer support will be an added advantage.

Required Skills

Customer handling skills

Communication skills

Sales and persuasion skills

Problem-solving ability

CRM handling

MS Office basics

Multitasking ability

Time management

Job Location

Multiple locations across India including Chennai, Mumbai, Pune, Bengaluru, Noida, and other operational centers based on business requirements.

Work Environment

Rotational shifts including day and night shifts as per process requirements.

Domestic and international voice processes.

Performance-driven and customer-centric workplace.

Collaborative environment with career growth opportunities.

Career Growth

Customer Support Executive / Telesales Executive

Senior Executive

Team Leader

Assistant Manager

Operations Manager

Why Join Hexaware Technologies?

Opportunity to work with global clients and brands.

Exposure to customer experience and digital operations.

Structured learning and professional development programs.

Fast-track career growth in BPO and customer service domains.

Experience in a technology-driven work environment.

Preferred Candidate Traits

Customer-first mindset

Positive attitude

Team player

Quick learner

Flexible with rotational shifts

Ability to perform under pressure

Pay: ₹140,000.00 - ₹500,000.00 per year

Application Question(s):

Are you seeking a longer-term opportunity?

Do you have advanced US quality communication skills?

Are you comfortable with rotational 24×7 shifts and two rotational weekly offs?

Are you comfortable with on-site in Chennai/Mumbai/Pune/Bengaluru/Noida?

Work Location: In person