Boutique Manager - Harrods

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As an ALAÏA Ambassador, you are responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Boutique performance and sales achievement:

Ensure the achievement of sales targets for the boutique

Monitor boutique KPIs

Manage employees to optimize personal and boutique performance and profitability

Monitor visual merchandising and displays to maintain brand image and boutique presentation

Propose and manage initiatives in the Boutique according to the ALAÏA Direction that will develop new clients, drive sales and enhance the ALAÏA presence in the marketplace

Conduct store buy in Paris showroom and develop buying budgets based on sales targets.

Team management and people development:

Recruit the appropriate profiles according to HR department and Maison requirements and ensure proactively talent pipeline in the Boutique

Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual implication

Conduct team meetings, ensuring that staff is aware of the targets and clients experience best practices

Lead the performance management process through individual meetings including annual performance review

Boutique operations and administration:

Responsible for all group, Maison and boutique policies, procedures and guidelines

Supervise the boutique back office and administration

Manage the inventory

Client relationship and portfolio development:

Candidate should have an existing list of strong customer relationships relevant for the London area

Requirement of highly professional client service within the boutique

Manage and develop customer relationships and the customer database system

Act as an Ambassador for the Maison and

Build and develop strong relationships with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Previous boutique management experience, especially in the field of luxury retail

Good knowledge of MS office is required, and knowledge of the CEGID store operating system is a plus

Must be available to work retail hours including week-ends

Management and leadership skills

Business acumen

Excellent interpersonal, communication and organizational skills

Ability to motivate and develop team as per ALAÏA’s image

Ability to take initiatives

Strong customer service approach

Team spirit

Additional languages would be a plus

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity

We foster empathy, curiosity, courage, humility, and integrity

We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

Initial screening call with Richemont Talent Team

Interview with the Hiring Manager

Interview with the HR Manager

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