Real Estate Operations

We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role - you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers.

If you thrive on process, love clean data, and get things done right the first time, this role is for you.

Core Responsibilities

Leasing & Resident Administration

Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager

Upload and organize resident documents (IDs, income proof, applications, agreements)

Track lease expirations and flag renewals in advance

Process resident info sheets and verify completeness

Background Checks & Compliance

Run and track background & credit checks

Record approvals/denials per Fair Housing guidelines

Maintain audit-ready resident files

Support compliance with HUD, state, and park-level rules

Charges, Billing & Collections Support

Post rent, utilities, late fees, and one-time charges accurately

Assist with water, sewer, trash, and power billing setups

Identify and flag NSFs, delinquencies, and discrepancies

Coordinate with accounting on corrections and reconciliations

Maintenance & Work Order Support

Create and update work orders in Rent Manager

Track status and follow up with Community Managers

Upload invoices, notes, and before/after photos

Help ensure maintenance hours are logged correctly

Reporting & Data Accuracy

Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline)

Validate data accuracy across Rent Manager and Google Sheets

Proactively flag exceptions, trends, and risks

Communication & Coordination

Serve as back-office support for onsite Community Managers

Communicate clearly via Slack and email

Escalate issues with context and documentation

What Success Looks Like (KPIs)

Data accuracy rate 99%

Lease processing turnaround 24 hours

Background checks completed same business day

Near-zero billing error rate

100% on-time reporting

Slack responsiveness within agreed SLA

Requirements

2+ years of experience in real estate back-office, property management, or operations

Prior experience supporting U.S.-based clients preferred

Strong proficiency in Rent Manager (or demonstrated ability to learn fast)

Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced)

Working knowledge of U.S. leasing, billing, and compliance concepts

Extremely detail-oriented, organized, and process-driven

High integrity when handling confidential data

Calm under pressure and comfortable supporting multiple communities at once

Bilingual (English/Spanish) strongly preferred