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Technical Process Executive

Infosys

Pune, INonsitePosted Jul 7, 2026
Posting intelligenceActively listed

About the role

Key Responsibilities:

Provide top notch support to global clients via calls and email

Troubleshoot technical issues related to

VPN Drivers O365 Active Directory

Operating systems basic networking

Microsoft Office and other productivity tools

Work on ticketing tools such as ServiceNow Remedy or Control M

Own the issue analyze and provide efficient timely resolutions

Ensure every customer interaction adds value and leaves them satisfied

What We re Looking For

Excellent communication skills both verbal and written

Strong analytical and problem solving ability

Confidence in handling and resolving technical queries independently

Willingness to work in a 24x7 environment rotational US shifts

Comfortable with a Work From Office WFO setup in Pune

Non Negotiables

Fluent English communication is a must

100 Work From Office no hybrid or remote option

Comfortable with night rotational shifts US time zones

Min 2 Months of Training in Mysore Campus

Preferred Skills:

Customer Service->CS-Service Desk/ Voice

Questions about this role

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