Contact Centre Agent

This is an exciting opportunity for administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring agents or onward referral service to support the work of the Clinical Staff within the Group.

Experience of typing correspondence, managing clinical diaries and referral management according to the guidelines is desirable. You will be expected to provide a full centralised automated appointment system by undertaking duties within the community and therapies single point of access centres.

There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.

There are 3 part-time positions;

16 hours a week, working Monday - Friday. You will be expected to participate in the 2 tier shift pattern to provide administrative, working 08:00 – 16:00, 09.00 – 17.00 on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required. This position requires on-site working.

15 hours a week, working a Thursday and Friday . You will be expected to participate in the 3 shift pattern to provide administrative, working 08:00 – 16:00, 09.00 – 17.00 or 10.00 – 18.00 on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required. This position requires on-site working.

22.5 hours a week, working Monday, Tuesday and a Friday. You will be expectred to work as part of a 2 tier shift pattern of 8:00 - 16:00 or 9:00 - 17:00 on a rota basis. This position requires on-site working.

The successful candidate will enhance our team by having the following experience and qualities;

GCE/GCSE English & Maths at Grade C or equivalent qualification

Excellent communication skills to deal with patients, colleagues and referring agents

Ability to prioritise own work and work under pressure with conflicting demands

Able to work well as part of a team

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans

Please see the attached Job Description and Person Specification for full details of what this role entails.