GBS F&A Continuous Improvement & Process Transformation - Manager

Job Description

Job Title

GBS F&A Continuous Improvement & Process Transformation – Manager (Black Belt)

Department

Global Business Services (GBS)

Location

Ahmedabad (AHM)

Reporting To

GBS Portfolio Process Transformation Group Lead

Band

B13

Job Purpose

The Manager – CI/ Process Transformation (Black Belt) will lead end‑to‑end Finance & Accounting (F&A) transformation initiatives within the GBS, delivering measurable business value through productivity, cost optimization, service quality improvement, and digitization.

This role will own and drive a portfolio of high‑impact transformation programs across Finance towers, working closely with Global Process Owners (GPOs), regional finance leaders, digital teams, and GBS operations to embed Lean, Six Sigma, and digital-first ways of working.

Key Responsibilities

1. Portfolio & Program Leadership

Own and manage the GBS F&A transformation portfolio across or some of- R2R, S2P, SCM, ATR, Commercial Ops, FPnA towers

Drive project prioritization based on value impact (cost, productivity, cash, controls), feasibility, and strategic alignment.

Establish strong intake governance, value tracking, and benefits realization mechanisms.

Ensure alignment with enterprise finance strategy, GBS roadmap, and FMCG business priorities.

2. End‑to‑End F&A Process Transformation

Lead complex, cross‑regional transformation initiatives across F&A processes with a strong end‑to‑end and customer‑back mindset.

Conduct deep‑dive diagnostics using Lean Six Sigma tools (VSMs, DMAIC, root cause analysis, statistical analysis).

Design and implement sustainable solutions covering process, policy, people, controls, and technology.

3. Digital, Automation & Analytics Enablement

Partner with Digital / IT / Automation CoEs to identify and implement RPA, workflow, OCR, low‑code, AI/ML use cases within F&A.

Embed data-driven decisioning, KPI automation, and performance dashboards into transformed processes.

Ensure digital initiatives are tightly integrated with process standardization and simplification.

4. Stakeholder & Change Leadership

Act as a trusted transformation partner to Finance leadership, Controllers, GPOs, and Regional Finance stakeholders.

Proactively manage change, resistance, and adoption through structured change management and communication plans.

Present transformation status, business impact, and insights to senior leadership forums.

5. Team Enablement & Capability Building

Mentor project teams, Green Belts, and operational leaders on Lean, Six Sigma, Agile, and problem-solving methods.

Support development of a GBS-wide continuous improvement academy (training, certification, coaching).

Build a strong culture of ownership, innovation, and continuous improvement within the GBS.

6. Performance Management & Reporting

Define clear KPIs and success metrics including productivity (FTE/hour savings), cost-out, SLA improvement, quality, and risk reduction.

Track benefits realization post-implementation and ensure sustained performance improvements.

Drive standard reporting and storytelling around transformation outcomes.

Key Skills & Qualifications

Must Have

Bachelor’s or Master’s degree in Business, Finance, Operations, Engineering, or related field

Lean Six Sigma Black Belt (Mandatory)

10+ years of experience in process transformation / continuous improvement, with strong exposure to F&A processes

Proven track record of leading large-scale, cross-functional transformation programs

Strong project and stakeholder management skills in a GBS / Shared Services environment

Location(s)

Ahmedabad - Venus Stratum GCC