IT Operations Manager
About the role
Drive end-to-end resolution of incidents, service requests, and operational issues
Manage and prioritize ticket queues to ensure timely closure within SLAs
Coordinate with application, infrastructure, and vendor teams for issue resolution
Act as the central point for Day 2 issue triage and coordination
Ensure incidents are properly diagnosed, resolved, and documented
Support root cause analysis (RCA) activities and ensure follow-up actions are executed
Monitor and reduce recurring incidents through proactive actions
Ensure availability and stability of applications and infrastructure systems
Monitor system performance, logs, and alerts to detect issues early
Job Requirements:
Minimum3 years’ experience.in IT operations / support management
Strong hands-on experience in incident and ticket management environments
Ability to coordinate across applications, infrastructure, and vendor teams
Familiarity with ITIL processes and service management tools
Experience in critical or 24/7 operations environments
Questions about this role
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