Service Coordinator (UK & Ireland)

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We're looking for a Service Coordinator to coordinate the Aftermarket products and services for our customers in the UK and Ireland.

In this role, you'll be the essential link between our technicians, customers, and internal departments - ensuring everything runs smoothly from order to execution.

Key Reponsibilities:

Coordinating service engineers' schedules and customer visits

Managing service contracts and customer purchase orders

Acting as the main contact between parts availability, customer appointments, and technician planning

Supporting the growth of our Service business in the region

Monitoring technician utilization and maximizing chargeable hours

Handling invoices, corrections, and material returns

Collaborating with sales, logistics, finance, and production teams to ensure customer satisfaction

Minimum Qualifications:

Experience in administration, logistics, or customer service

Higher education or equivalent through professional experience

Strong communication and organizational skills

Fast learner, proactive, and a true team player

Comfortable managing multiple tasks and priorities

Proficient in MS Office and general computer tools

Native level of English is required

What do we offer?

Permanent contract

Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)

Hybrid working model (3 days of remote working per week)

Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)

Presential onboarding process for 1 month

Attractive compensation package (including meal allowance & telework expenses)

Multicultural work environment, free coffee & fruit during office days, social benefits

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.