Dutch-Speaking Customer Support Specialist - iGaming | Relocate to Malta

Ready to take your career abroad?

Imagine living in one of Europe's most exciting international destinations while building your career in one of the world's fastest-growing industries. Malta offers the perfect combination of sunshine, career opportunities, and an international lifestyle, making it a popular destination for professionals from across Europe.

Whether you're looking for your first role abroad or your next international career move, this is an excellent opportunity to gain valuable experience in the iGaming industry while enjoying life on a Mediterranean island.

About the Role

Our client is looking for a Dutch-speaking Customer Support Specialist to join their growing iGaming team in Malta. You'll become an expert in sportsbook and online casino products while supporting customers via phone, chat, and email. This is a hands-on role where you'll take ownership of customer cases from start to finish while working closely with teams across Payments, Fraud, and Compliance.

Working Hours

Shift-based schedule, including evenings, weekends, and public holidays

Hybrid working model

Up to 40 days per year working fully remotely

Your Daily Tasks Will Include:

Supporting customers via phone, live chat, and email

Resolving payment and withdrawal enquiries

Processing KYC documentation and customer verification

Performing security checks on customer accounts and transactions

Working closely with the Payments, Fraud, and Compliance teams

Analysing customer trends and identifying process improvements

Contributing to team KPIs and service level targets

Delivering an outstanding customer experience with every interaction

Requirements

What You Need:

Excellent communication skills in Dutch and good English, both spoken and written

Previous customer service experience is required

A structured and analytical mindset

Ability to multitask in a fast-paced environment

Flexibility to work shifts

Strong problem-solving skills and attention to detail

A positive attitude and willingness to learn

To be eligible for this role, you must already hold an EU passport or have the legal right to work in Malta. Unfortunately, visa sponsorship is not available.

Benefits

What's in It for You?

Relocation package to help you settle into Malta

Hybrid working model

Up to 40 fully remote working days per year

International private health insurance

Performance bonus scheme

Wellbeing allowance

Complimentary office breakfasts and lunches

Regular social events and team activities

Excellent career progression within an international iGaming company

Working with our client means joining an innovative international company where collaboration, development, and employee wellbeing are at the heart of the business. You'll gain valuable experience across sportsbook, online casino, payments, compliance, and fraud prevention while building skills that are highly sought after throughout the iGaming and technology sectors.

If you're ready to combine an international career with an incredible Mediterranean lifestyle, Malta could be the perfect place for your next chapter. We'd love to hear from you!

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