Customer Service Rep

Job Description:

Job Summary: As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Key Responsibilities & Essential Functions:

Stocking:

Stocks and rotates items as needed

Assists with inventory control; loads, unloads, and moves product

Organizes, cleans, and prepares back area for the night crew and incoming trucks

Organizes merchandise on pallets to make the department presentable to the public

Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed

Maintains standards in shrink, safety, inventory control, and sanitation

Checks shipments for out-of-date and damaged product to ensure freshness and quality of products

Builds, stocks, maintains, and takes down store displays

Performs the duties of Customer Service Assistant as needed

Customer Service:

Provides superior customer service

Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales:

Merchandises product effectively

Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation:

Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Properly handles and maintains the operation of all equipment

Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites:

Beauty:

Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise:

Prepares tags and signs as needed

Grocery:

Organizes, cleans, and prepares back area for the night crew and incoming trucks

Prepares tags and signs as needed

Texas Backyard:

Passion for outdoors

Ability to complete Green Thumb training (H-E-B internal training)

Entertainment:

Knowledge in the audio / video field

Knowledge of specialty products, movies, music, electronics, and video games

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

18+

Work Experience:

Knowledge/Skills/Abilities:

Strong customer service skills - Required

Communication and interpersonal skills - Required

Reading and writing skills - Required

Planning and organizing skills - Required

Education:

HS Diploma or GED (or equivalent) - Required

Licenses/Certifications:

Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs

Perform the following, based on your Department

Beauty:

Constantly reach at waist, grasp

Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements

Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms

Occasionally be exposed to cold, loud noise, and wet conditions

Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs

Drugstore / General Merchandise:

Constantly reach at waist, pivot, grasp

Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists

Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist

Occasionally be exposed to cold, loud noise, and wet conditions

Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Grocery:

Constantly reach at waist, pivot, grasp

Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists

Frequently be exposed to cold conditions

Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist

Occasionally be exposed to loud noise, and wet conditions

Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs

Texas Backyard:

Constantly reach at waist, grasp

Frequently stand, walk

Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet conditions and loud noise

Frequently be exposed to ambient temperatures

Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

Healthy Living:

Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch

Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion

Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements

Occasionally be exposed to cold, loud noise, and wet conditions

Must be able to lift 50 lbs, and manage in excess of 50 lbs*

While there may be exceptions, the measurements noted are generally defined as -Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 6/1/2019