Wellness Specialist

277986BR

Wellness Specialist

Birmingham, High Street

Job Description

Do you have a passion for all things wellness? Do you love supporting people to feel healthier, happier, and more balanced in their everyday lives?

If you’re energised by meaningful conversations, enjoy guiding others through their wellbeing journeys, and love exploring how daily routines and mindful practices can help people feel their best from the inside out, this could be the perfect role for you!

We’re looking for a Wellness Specialist to join our in-store team. You’ll champion wellbeing at every touchpoint, helping customers discover routines, products, and habits that support their physical, mental, and emotional health.

On the shop floor, you’ll create empowering, personalised experiences - offering expert wellness guidance, understanding individual needs, and recommending holistic solutions that fit naturally into people’s lives. From boosting everyday vitality to helping customers feel more balanced, confident, and informed, you’ll play a key role in their wellness journey.

About the role

Reporting to the Assistant Manager, you’ll support all wellness brands, offering expert, unbiased advice to ensure customers receive the best experience every time.

You’ll use open questions to understand customer needs and offer holistic wellness solutions and products, including our in‑store and online services, referring to specialists where needed.

You’ll use your communication skills every day to connect with customers and support their unique wellness needs.

This is a sales-based role, but success is shared as a team - there’s no competitive, performance‑based commission here

We take pride in our stores, so you’ll help keep shelves stocked, tidy, and looking their best throughout the day.

What you’ll need to have

These are the essential skills and experience needed to thrive in this role:

Enthusiasm and passion for all things wellness

An interest in how holistic wellness practices can support overall health

A warm, approachable manner and confidence starting conversations with customers

The ability to put customers at ease so they feel comfortable sharing their wellness concerns

Self‑motivated, sales‑driven, and focused on delivering an exceptional customer experience

A supportive team player who enjoys contributing to collective success

Digitally savvy, comfortable using technology and supporting an omnichannel shopping experience

Proactive in learning about new products, services and wellness approaches to deliver a seamless, holistic customer journey.

It would be great if you also have

These skills are desirable but not essential - we welcome applications even if you don’t meet all of them:

Experience working towards sales targets

Experience in a retail, healthcare or wellness setting

Business Area

Pharmacy, Retail

Function

Healthcare Support

Keywords

Wellness, Health, Specialist, Advisor, Sales, Pharmacy

Hours per week

15

Latitude,longitude 1

52.479897906,-1.895134623

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

8 to 16 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

6 - Midlands and East Anglia

Area

139 - Birmingham

Store

1298 - BIRMINGHAM

County

West Midlands

Country

UK

Address 1

67-69 High Street

Address 2

Birmingham

Post Code

B4 7TA

Source

Boots

Need To Know (New)

This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis;, We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week;, To be eligible for this role, you must be able to provide NVQ level 2 or UK equivalent qualifications;, This role includes evening shifts;, This role includes weekend shifts;

Are night shifts required as part of this shift pattern?

No

Do you require a second shift pattern to be advertised?

No

Please select the required shift pattern for Fridays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Mondays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Saturdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Sundays

Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Thursdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Tuesdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Please select the required shift pattern for Wednesdays

Early Morning (6am - 9am), Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)