Senior Pensions Administrator

Contractual hours

36.25

Basis

Full time

Job category/type

XPS Administration

Date posted

22/07/2026

Job reference

REQ003591

Senior Pensions Administrator

Location: Middlesbrough

Grade: Consultant

Employment Type: Permanent

Hybrid

REQ003591

About XPS Group:

XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.

About the Team:

Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include: scheme administration, communication, scam identification, payroll services, pension scheme accounting, de-risking projects, technical consultancy.

Our administrative approach is scheme-based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves.

Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

Key Responsibilities:

Training of other team members

Assisting less experienced team members

Checking and authorising other team members’ work

Meeting deadlines

Calculation and payment of scheme benefits in accordance with the Rules

Maintenance of membership records and other documentation

Understanding and application of benefit structures, Trust Deed & Rules, current pensions legislation, PSO and Disclosure requirements

Project work as directed by Team Leader or Manager

Liaison with Client, Scheme Actuary, Consultants, Providers, Pension Payroll Members and third parties

Provision of technical information both verbally and in writing

Compliance with ISO and AAF accreditations

Completing updates to the database to ensure that records are accurately maintained

Dealing confidently with member enquiries by phone, email, and letter

Providing general support to the Administration team/manager

Ensuring that work is prioritised correctly so that target dates are met

Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Your Profile:

Essential:

Previous experience within a similar role dealing with DB schemes

Experience within the pensions’ industry

Able to demonstrate ownership, responsibility, and accountability for self

Be organised, methodical and logical in approach to delegated responsibilities

Able to assist with developing a culture of high standards, excellent quality and customer responsiveness

Able to develop administrators and administrative processes

Be well organised and be a point of reference for knowledge

Able to plan and then be flexible with that plan

Be proactive, having drive and commitment

Able to communicate effectively

Has a can-do attitude and takes pride in work

Pays attention to detail

Computer literate in the use of MS Office products, such as Excel and Word

Qualifications:

Strong Maths and English GCSE or equivalent qualification - minimum grade B/6 or equivalent

Ideally educated to A Level (or equivalent) stage, although those deemed qualified by experience will be considered.

Studying for or a willingness to study for a relevant pension’s qualification e.g. CPC/QPA/DPC/RPC/APMI

Desirable:

Good decision maker, able to recognise the impact of decision, having good judgement

A problem solver, dealing with practical, people and political problems

Able to delegate effectively

Achieved some exam successes in professional qualifications such as PMI/QPA/RPC/DPC/DPA and actively working towards full qualification

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com