Shipping Supervisor

The Shipping Supervisor is responsible for leading all shipping operations to ensure the safe, accurate, and on-time delivery of finished goods to customers and distribution centers. This role supervises daily shipping activities, coordinates with Production, Planning, Customer Service, Transportation, and Warehouse teams, and drives continuous improvement initiatives to achieve operational excellence.

The ideal candidate is a hands-on leader with strong organizational skills, excellent follow-up, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

We offer:

Key Responsibilities

Operations Management

Supervise daily shipping activities to ensure on-time customer deliveries.

Coordinate shipment priorities based on production schedules and customer requirements.

Ensure accurate order verification, loading, labeling, and shipping documentation.

Monitor daily shipping performance against established KPIs.

Optimize trailer utilization and shipping capacity.

Coordinate carrier appointments and dispatch schedules.

Ensure compliance with domestic and international shipping requirements.

Leadership

Lead, coach, and develop shipping personnel.

Conduct daily shift meetings.

Assign workloads and balance manpower according to operational needs.

Monitor employee performance and provide continuous feedback.

Promote teamwork, accountability, and a positive work environment.

Support hiring, onboarding, training, and performance evaluations.

Coordination & Communication

Maintain close communication with:

Production

Planning

Purchasing

Warehouse

Transportation

Customer Service

Escalate potential shipping risks proactively.

Provide timely operational updates to management.

Ensure effective communication across all shifts.

Inventory & Accuracy

Ensure shipping accuracy through verification processes.

Monitor inventory discrepancies affecting shipments.

Support cycle counts and inventory reconciliation activities.

Maintain accurate shipping records within ERP systems.

Continuous Improvement

Identify opportunities to improve shipping efficiency.

Lead Lean Manufacturing and Continuous Improvement initiatives.

Develop and maintain standard operating procedures (SOPs).

Reduce shipping errors and transportation costs.

Improve dock utilization and loading efficiency.

Safety & Compliance

Ensure compliance with company safety policies.

Enforce PPE requirements.

Maintain clean and organized shipping areas following 5S principles.

Ensure compliance with quality standards and customer-specific requirements.

Required Qualifications

Education

Bachelor's Degree in:

Industrial Engineering

Logistics

Supply Chain

Business Administration

Related field

Experience

5+ years of experience in Shipping, Warehouse, or Logistics.

2+ years in a supervisory or leadership role.

Experience in a manufacturing environment is required.

Experience managing hourly employees.

Experience with ERP systems (SAP preferred).

Technical Skills

SAP / ERP Systems

Microsoft Office (Excel, Word, PowerPoint)

Shipping documentation

Inventory Control

Transportation Coordination

KPI Management

Lean Manufacturing

Root Cause Analysis

Continuous Improvement

Warehouse Management Systems (WMS preferred)

Language Requirements

English: Advanced (Bilingual)

Verbal communication

Written communication

Business meetings

Email correspondence

Spanish: Native or Fluent

Must be able to communicate effectively with both U.S. and Mexico operations.

Leadership Competencies

Strong Leadership

Team Development

Coaching & Mentoring

Decision Making

Accountability

Conflict Resolution

Adaptability

Results-Oriented

Integrity

Customer Focus

Core Competencies

Excellent organization skills

Strong follow-up and execution

Sense of urgency

Attention to detail

Analytical thinking

Problem-solving

Time management

Prioritization

Multitasking

Effective communication

Cross-functional collaboration

Key Performance Indicators (KPIs)

On-Time Shipment Performance (OTD)

Shipping Accuracy

Truck Utilization

Dock-to-Load Time

Order Cycle Time

Customer Delivery Performance

Shipping Productivity

Safety Performance

Inventory Accuracy

Employee Attendance

Overtime Management

Labor Productivity

Preferred Certifications

Lean Manufacturing

Six Sigma Yellow/Green Belt

APICS / ASCM (Preferred)

OSHA / Safety Training

Forklift Certification (Preferred)

Personal Attributes

The successful candidate will demonstrate:

Strong leadership presence

Excellent communication skills

High level of ownership

Ability to work under pressure

Excellent follow-up and execution

Ability to make timely decisions

Strong customer service mindset

Continuous improvement mentality

Positive attitude

High ethical standards

Success Profile

A successful Shipping Supervisor consistently delivers:

Safe operations with zero safety incidents.

On-time shipments that meet customer commitments.

High shipping accuracy with minimal errors.

Effective coordination across Production, Planning, Transportation, and Customer Service.

Well-trained, engaged, and accountable teams.

Continuous process improvements that reduce costs and improve operational performance.

Strong follow-up to ensure commitments, corrective actions, and customer priorities are executed on time.

Tasks and Qualifications:

What We Offer:

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Logistics and Supply Chain Careers at Dematic

Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

Logistics and Supply Chain Careers at Dematic

Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.