Cards API Senior Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

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Job Description

We are looking for a Cards API Senior Specialist to own the operational health, scale, and performance of our Wise Platform partner’s card programs. In this role, you will be the operational backbone for our card issuance, bridging the gap between technical infrastructure and partner success. You will manage post-launch business-as-usual operations, monitor critical program health metrics, troubleshoot incidents, and drive automation to help our card issuance programs scale efficiently.

Key Responsibilities

Maintain operational SLAs from card issuance, disputes and schemes reporting

Build out operational guides for managing Cards API physical card programs

Own and drive conversations with external vendors relating to Cards API program launches and remove operational bottlenecks and enhance partner experience

Continuously identify manual workstreams required to service partners to drive automation rate and reduce operational load

Assist CS teams when escalations are made with regards to Cards API operational issues (delivery, disputes, declines, etc.)

Own invoicing process with Finance, internal operational teams, and external vendors

Generate ad-hoc operational reports for Cards API partners when needed (audit requests, stock count requests, etc.)

Manage disputes & chargeback requests as well as escalations from partners/internal teams

Data gathering and input for quarterly and monthly operational reporting

Ensure workstreams and dependencies from other Spend Ops teams (e.g., Issuance, Billing, Settlement) are considered in BAU changes, incidents, and partner requests by coordinating handoffs and ownership boundaries.

Support Customer Success Manager and/or Account Managers of WP on partner’s queries

Qualifications

A highly independent operator who doesn’t wait for direction. You have a knack for proactively spotting system anomalies or operational bottlenecks and taking ownership to resolve them from start to finish.

3-4+ years of experience in operations, technical account management, or product operations, specifically within the payments, fintech, or card issuance space.

You’re flexible with working hours - as you will work across timezones (in particular Singapore, Estonia)

Strong communication skills with a history of bridging the gap between external partners, commercial teams (Account Managers), and internal technical operations.

Proven track record of handling real-time incident response, managing escalations under pressure, and conducting Root Cause Analysis (RCA).

You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.

Additional Information

Please note, only resumes provided in English will be considered

Our Benefits:

RSU’s in a rapidly growing company

Flexible working model

An annual self-development budget

Health and dental allowance for you and your dependents

Company-paid: Life Insurance, and an EAP program

️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually

️ A paid 6-week sabbatical leave after four years

8-weeks of paid parental leave, after a year with us and child care assistance

Transportation vouchers

Food (730 BRL per month) and meal (1,188 BRL per month) vouchers

️ TotalPass access to 3,500 gyms and studios throughout Brazil

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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