Manager Business Systems

Overview:

Manager, Atlassian Products

Job Description

Department:

Business Technology – Atlassian Products

Reports To:

Director, Business Technology

Location:

India – Bangalore (On-site)

Level:

People Manager – Mid/Senior

About HealthEdge

HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. With a global workforce spanning the US, India, Philippines, Mexico, and the UK, our Business Technology team powers the tools and platforms that keep HealthEdge running at scale. Atlassian tools – Jira Software, Jira Service Management, and Confluence – sit at the center of how work gets planned, tracked, and documented across the entire organization.

Role Overview

The Manager, Atlassian Products is a player-manager responsible for leading HealthEdge's Atlassian platform team while remaining technically engaged in the work. You will manage a globally distributed team of Atlassian Administrators – supporting thousands of users across engineering, IT, product, and business functions. Reporting to the Director, Business Technology, you are accountable for platform health, governance, stakeholder relationships, and team development.

This is a growth environment. The Atlassian team today spans approximately 14 people and is expected to grow toward 24 as HealthEdge's platform needs. You'll be responsible for hiring, onboarding, and developing talent for a 6-8 person group while ensuring the platform continues to meet the demands of a complex, fast-moving organization.

What You'll Do

Team Leadership & Development

Lead, manage, and develop a globally distributed team of Atlassian Administrators in India

Drive hiring for open roles on the Atlassian Products team, partnering with HR and the Director, Business Technology to scale the team toward its target size

Set clear expectations, provide regular feedback, conduct performance reviews, and support career development for all direct reports

Build a high-performing team culture grounded in platform rigor, user focus, and continuous improvement

Manage team capacity, workload distribution, and prioritization across the support queue and project backlog

Platform Strategy & Governance

Own the Atlassian platform roadmap in partnership with the Director, Business Technology – defining priorities, driving improvements, and aligning with organizational needs

Establish and enforce governance standards for project structure, permissions, naming conventions, workflows, and Confluence space management across the organization

Lead the evaluation and lifecycle management of Atlassian Marketplace apps - assessing fit, managing licenses, and governing usage

Oversee Atlassian Access configuration including SSO, SCIM provisioning, security policies, and license management

Drive platform hygiene initiatives and ensure the environment remains clean, well-documented, and audit-ready

Technical Oversight & Solution Design

Serve as the escalation point for complex platform issues and solution design decisions that exceed senior administrator scope

Guide the design and implementation of advanced Jira, JSM, and Confluence configurations including complex workflows, automation frameworks, and cross-project solutions

Oversee the development and maintenance of scripts and automation rules across the platform

Ensure platform changes follow change management practices with appropriate testing, documentation, and rollback planning

Stay current on Atlassian product developments, roadmap changes, and best practices, and translate these into team guidance

Stakeholder Management

Serve as the primary business relationship owner for Atlassian products across IT, Engineering, Product, and business functions

Partner with senior stakeholders to understand evolving platform needs and translate them into prioritized, scalable solutions

Run regular stakeholder touchpoints, communicate platform changes and improvements proactively, and manage escalations professionally

Partner with the ITSM team to ensure JSM is optimized for IT service delivery – SLAs, queues, automations, and reporting

Operations & Reporting

Own the Atlassian support queue at a team level – ensuring SLA compliance, queue health, and consistent quality of delivery

Produce and present regular reporting on platform health, team performance, license utilization, and open initiatives

Manage the Atlassian vendor relationship including renewal negotiations, support cases, and TAM engagement

Support audit and compliance activities related to Atlassian access, configuration, and data governance

What You'll Bring

Required

5+ years of hands-on Atlassian administration experience, with deep expertise in Jira Software, Jira Service Management, and Confluence

2+ years of people management experience, including hiring, developing, and performance-managing technical team members

Proven ability to lead a team in a global, distributed environment

Strong platform governance experience – designing and enforcing standards across a large, complex Atlassian environment

Experience with Atlassian Cloud administration including Atlassian Access, SSO/SCIM, and security policy management

Hands-on experience with Jira automation (native) and advanced automation tooling

Strong stakeholder management skills with the ability to translate business requirements into platform solutions

Excellent written and verbal English communication skills

Preferred

Atlassian certifications (ACP-120, ACP-420, ACP-620, or equivalent) strongly preferred

Experience managing Atlassian teams or platforms through growth, migrations, or consolidation projects

Familiarity with ITIL frameworks and applying them within JSM for enterprise ITSM

Experience with Atlassian Marketplace apps at scale (ScriptRunner, Insight/Assets, Advanced Roadmaps, Elements Connect, or similar)

Exposure to REST API integrations with Atlassian platforms

Experience in a healthcare, SaaS, or other regulated industry environment

Background in post-merger IT integration or multi-instance Atlassian environments

What Success Looks Like

Within 90 days, you have a clear picture of the current team, platform state, and stakeholder landscape, have identified the highest-priority gaps in governance and delivery, and have begun filling open roles. Within six months, the team is operating with clear standards, the support queue is consistently within SLA, and key stakeholders have a trusted partner in you. Within a year, the Atlassian Products team has grown toward its target size, platform governance is mature and well-documented, and you have established the function as a reliable, high-performing part of the Business Technology organization.

About the Team

You'll lead a dedicated Atlassian Products team that is central to how HealthEdge operates. With Jira Software driving engineering and product delivery, JSM powering IT service management, and Confluence serving as the organization's knowledge backbone, the platform this team manages touches every function in the company. It's a high-visibility role with real impact - and a team and roadmap that reflect a serious, long-term investment in the Atlassian platform.

Geographic Responsibility: This position is located in Bangalore

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work across multiple time zones in a hybrid or remote work environment.

Long periods of time sitting and/or standing in front of a computer using video technology.

May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

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HealthEdge | Business Technology | Confidential