Senior Analyst - Service Support Management

Introduction

Welcome to Gallagher in India - where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Service Support Manager plays a crucial role in:

Managing Commercial & Corporate customer Renewal support for Gallagher UK Retail Business

Ensuring high-quality Renewal & New Business service delivery

Participating in strategic renewal meetings

Ensuring smooth delivery of GCoE services

Co-ordinate with Service Team Managers to identify opportunities/development areas

They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

How you'll make an impact

Responsibilities:

Act as dedicated member from GCoE for Account Executives & Account Handlers

Responsible for end-to-end support of the policy lifecycle services

Participating in Renewal Strategic review meetings alongside Executives & Handlers

Support a team of 4 to 6 Account Handlers at the branch

Take Proactive measures to initiate pre and post-renewal activities promptly

Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

Handle queries effectively, aiming to minimize re-work at service center

Collaborate with branch to identify activities that can be offshored to service center

Maintain a positive relationship with branch staff to enhance overall customer experience

Competencies:

Excellent Written and Oral communication skills

Interpersonal skills

Stakeholder Management

Ownership and Accountability

Insurance domain knowledge

Logical thinking and decision making

About you

Qualifications:

Graduate with minimum 5 years of experience in an Insurance domain

Insurance certification – good to have

Transition/onboarding of service - good to have

SPOC - Single Point of Contact role for operations - good to have

Onshore travel experience – good to have

Licenses/Certificates: Insurance Certification will be the additional advantage

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.