Senior Analyst - Quality Assurance

Introduction

Welcome to Gallagher in India - where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

Conduct detailed Pre & Post bind call audits on UK Retail Contact Center calling Agents. This is to ensure Gallagher Business Conduct is compliant with regulatory requirements, internal policies, and industry standards.

Verify the accuracy, disclosures, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence.

Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions.

Collaborate with teams to identify root causes of quality issues and drive process improvements.

Prepare QA reports, highlighting findings, trends, and actionable recommendations.

Present insights to stakeholders and leadership to support informed decision-making.

Collaborating with on-shore operations teams, account executives, brokers, and other stakeholders to address audit and QA findings.

About you

Qualifications:

Education: Bachelor Master

Work Experience:

Graduate with minimum 4 to 5 years of experience in an Insurance domain

Call Audit Experience in P&C – Policy Issuance/Underwriting would be preferred

Insurance certification – good to have

Transition/onboarding of service - good to have

Onshore travel experience – good to have

Licenses/Certificates:

Insurance Certification will be the additional advantage

Desired Skills and Competencies

Insurance domain knowledge

Logical thinking and decision making

Strong attention to detail and analytical skills.

Strong written and verbal communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Knowledge of insurance brokerage operations & Specialty insurance.

Problem-solving mindset with a focus on process improvement and innovation.

Ownership and Accountability

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.