Branch Manager (Operations)
Skills
About the role
Location: Mumbai,
Experience Required: 8-12 Years in Logistics / Fleet / Transportation Operations
Work Mode: Completely Onsite
Employment Type: Full-Time
Reporting To: Senior Management / Directors
About the Role
PCCS Logistics Pvt. Ltd. is looking for an experienced Branch Manager – Operations to lead end-to-end fleet, transportation, and branch-level logistics operations. The ideal candidate will bring a strong blend of operational execution, fleet management, cost optimization, vendor management, and data-driven decision-making to drive branch performance, service quality, and profitability.
This role suits a hands-on operator who has managed large, multi-vehicle fleets, driven measurable efficiency and cost improvements, and can independently run branch operations with full accountability for performance, compliance, and P&L outcomes.
Key Responsibilities
● Manage end-to-end branch operations including fleet allocation, route planning, dispatch, and delivery performance.
● Own and optimize fleet operations for a large vehicle base - onboarding, scheduling, real-time tracking, and utilization efficiency.
● Drive P&L performance for the branch, including cost-per-kilometer (CPKM) tracking, budget management, and cost-reduction initiatives.
● Design and implement standardized operating procedures (SOPs) for vehicle allocation, route planning, and quality control.
● Monitor turnaround times (TAT), SLA compliance, and service-level performance; resolve escalations and delays in real time.
● Manage vendor relationships including transport contractors, tyre/maintenance vendors, and third-party fleet partners.
● Lead peak-season fleet expansion and vendor onboarding to meet seasonal demand without compromising service quality.
● Implement safety protocols, regulatory compliance, and maintenance standards across the fleet.
● Prepare and present operational MIS, KPI dashboards, and performance reports to senior leadership.
● Supervise and develop branch staff and cross-functional teams to ensure consistent execution and accountability.
● Assume full operational authority and decision-making responsibility for the branch, including in the absence of senior management.
Required Skills & Competencies
● 8-12 years of progressive experience in logistics, fleet management, transportation, or supply chain operations.
● Proven track record of managing large fleets (500+ vehicles) across multi-city or regional networks.
● Strong financial acumen - P&L management, CPKM modeling, budget planning, and cost optimization.
● Hands-on experience with fleet management systems (FMS), route optimization tools, and real-time asset tracking.
● Working knowledge of SQL, Excel dashboards, and business intelligence tools for data-driven decision-making is a strong plus.
● Demonstrated ability to design and enforce SOPs, safety protocols, and quality-control frameworks.
● Strong vendor and stakeholder management skills, with experience in contractual negotiations and performance benchmarking.
● Ability to lead teams independently and take full ownership of branch-level outcomes.
● Experience in express/high-velocity delivery operations with strict SLA and TAT constraints is highly desirable.
Educational Qualification
● MBA / PGDM in Operations, Logistics & Supply Chain Management, or equivalent, OR
● B.Tech / Bachelor's degree with substantial, demonstrable logistics/fleet operations experience.
What Success Looks Like in This Role
● Improved fleet utilization, reduced operational incidents, and consistent SLA/TAT compliance.
● Measurable reduction in operational costs through CPKM optimization and structured vendor management.
● A well-documented, standardized branch operating framework that reduces dependency on ad-hoc decision-making.
● Reliable, data-backed reporting that supports senior leadership decision-making.
Contact Details
Email: recruiter@pccslogistics.com
Contact Number: 9910779701
Website: http://www.pccscargo.com/
Pay: ₹20,000.00 - ₹80,000.00 per month
Benefits:
Flexible schedule
Provident Fund
Work Location: In person
Questions about this role
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