Department Manager, Full Time, Permanent

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

To lead and manage a department that delivers an exceptional customer experience, drives sales performance, and ensures operational excellence. The Department Manager will motivate, coach, and develop teams, manage merchandising standards, and deliver on business strategies while safeguarding company assets and promoting the Brown Thomas Arnotts values.

Key Responsibilities:

Lead and inspire the department team to deliver extraordinary customer service, meeting and exceeding NPS and sales targets

Communicate and implement daily/weekly sales targets and strategies across the team

Coach and support team members in handling customer queries, returns, and loyalty programme engagement

Ensure the team has full knowledge of CRM systems and compliance in customer data management

Recruit, onboard, and upskill team members, ensuring effective inductions and ongoing development

Recognise, coach, and manage performance, reinforcing high standards and addressing underperformance fairly

Maintain merchandising standards and ensure stockrooms and shop floor areas are always organised, compliant, and commercial

Oversee promotional activity, signage, and ticketing, ensuring alignment with brand and company standards

Manage operational processes, including stocktaking, transfers, markdowns, and returns, ensuring accuracy and timeliness

Monitor and control department costs and resources, including stationery, utilities, and supplies

Ensure compliance with all security, audit, and loss prevention procedures, minimising shrinkage

Collaborate with colleagues and stakeholders, including Head Office and concession partners, to optimise results

Act as a role model of company values, embedding a culture of service, professionalism, and accountability

KNOW WHAT WE'RE LOOKING FOR

Proven retail management experience, ideally in premium or luxury environments

Strong leadership and coaching skills with experience managing diverse teams

Demonstrated ability to deliver results-focused sales and service performance

Excellent communication and influencing skills with confidence at all levels

Strong merchandising knowledge and commercial awareness

Organisational and planning skills with ability to manage multiple priorities

Skilled in problem-solving and decision-making under pressure

Proficiency in digital and POS systems with strong numerical ability

Ability to foster a culture of teamwork, inclusivity, and accountability

Professional, adaptable, and resilient under pressure

Fully flexible Monday to Sunday

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount across the world’s most iconic brands

Recognition Days for Volunteering & Wellbeing

Wellbeing Initiatives

Extensive Learning & Development Offerings

Leading Talent Programmes

Flexible Working Model

Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.