Internal Sales Support

About Us

Waterbury is a long-established, family-owned business supplying high-quality bathroom accessories, mirrors, and heated towel rails into the UK’s hospitality and residential sectors.

We work on specification-led projects with leading hotel groups, designers, contractors, and developers - meaning our sales process is relationship-driven, detail-focused, and built around long-term project pipelines rather than quick transactions.

We are now looking to strengthen our Contract Sales team with an Internal Sales Support Executive - a key role that will sit at the heart of our sales operation.

The Role

This is not a typical “admin” position.

You will play a central role in supporting our Field Sales team, helping to manage live projects, improve customer response times, and ensure our CRM (Salesforce) is accurate and actionable.

Your work will directly contribute to winning projects - from initial enquiry through to specification and order.

Key Responsibilities

Daily

Manage and maintain project data within our CRM system (Salesforce)

Handle inbound enquiries and customer requests

Qualify new project leads before passing to Field Sales

Prepare and issue quotations, including visual “picture quotes”

Chase customers for drawings, specifications, and project details

Coordinate samples, product information, and follow-ups

Outbound calls to qualify and update early stage projects

Book meetings for Field Sales where appropriate

Monitor industry sources and emails for new project opportunities

Liaise with internal teams (office & warehouse) on stock and samples

Weekly

Follow up on all quoted projects to gather feedback and next steps

Identify additional opportunities within existing accounts

Review pipeline with Field Sales and maintain accurate timelines

Proactively chase dormant or stalled projects

Track sample activity and outcomes

Support preparation for client presentations

Monthly / Ongoing

Maintain CRM accuracy and support sales forecasting

Clean and manage pipeline data

Assist with reporting and performance tracking

Why This Role Matters

By taking ownership of internal sales activity, you will:

Enable Field Sales to spend more time with key clients

Improve response times and customer experience

Increase the number of opportunities properly followed up

Help convert more specifications into orders

The impact is measurable - this role is expected to significantly increase sales activity and project conversion rates.

What We’re Looking For

We’re looking for someone who is:

Highly organised and detail-oriented

Confident communicating with customers by phone and email

Proactive - someone who chases, follows up, and takes ownership

Commercially aware (understands the importance of winning business)

Comfortable working with systems (CRM experience is a strong advantage)

Able to manage multiple projects at different stages

Experience

Previous experience in sales support or internal sales

Experience in construction, interiors, or specification sales is a bonus (but not essential)

CRM experience (ideally Salesforce) is highly desirable

What You’ll Get

A key role within a growing and ambitious sales team

Direct exposure to major UK hotel and residential projects

Opportunity to develop into a more senior commercial or sales role

Supportive, experienced team environment

Stable, well-established business with long-term customer relationships

Targeted annual bonus

Selection process

Those selected for interview will have an initial screening interview with the Managing Director and, if successful, a second 'final selection' interview with the Head of Sales and Office Manager.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Free parking

On-site parking

Work Location: In person